Customer Success Specialist

Job not on LinkedIn

November 26

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $70k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Addium

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Agriculture • Science • Hardware

Addium is a data-driven agtech company that develops scientific sensors and analytics software to improve food and agricultural production. They combine precise sensor hardware with analytics and software tools to monitor controlled-environment agriculture, ensure food safety and quality, and provide actionable insights for producers and processors. Headquartered in Pullman, WA, Addium positions itself as a B2B provider focused on applying science and data to optimize production processes and regulatory compliance.

51 - 200 employees

Founded 2022

🌾 Agriculture

🔬 Science

🔧 Hardware

📋 Description

• Analyze Cultivation Data: Review time-series data daily to identify trends, diagnose issues, and recommend irrigation and climate improvements. • Guide Customers: Turn data insights into clear, actionable recommendations to help growers achieve better results. • Manage Relationships: Maintain proactive communication with assigned accounts to ensure satisfaction and retention. • Lead Onboarding & Training: Facilitate onboarding sessions and train customers on using AROYA tools effectively. • Document & Track: Keep accurate CRM records of interactions, insights, and customer outcomes. • Collaborate Internally: Work with support, product, and agronomy teams to resolve issues and share feedback. • Conduct Field Visits: Travel occasionally for relationship building, troubleshooting, and training reinforcement. • Stay Current: Continuously improve your knowledge of crop steering, irrigation strategies, and AROYA tools.

🎯 Requirements

• Bachelor’s degree in agriculture, agronomy, engineering, data science, or a related technical discipline (or equivalent experience) • 3–5 years of experience in controlled environment agriculture (CEA) or agritech, with direct grower-facing responsibilities • Proven ability to analyze time-series data and turn insights into actionable recommendations • Track record of managing multiple customer relationships while maintaining high satisfaction and retention • Native-level fluency in English and Spanish, both written and spoken • Strong technical aptitude and ability to learn, use, and teach complex systems • Excellent communication, training, and problem-solving skills • Organized, proactive, and able to work independently from an office while coordinating occasional field travel

🏖️ Benefits

• Competitive salary • Comprehensive medical, dental, and vision insurance • 401(k) retirement plan with a company match (up to 4% after your first year) • Paid Time Off, Sick Leave, and 11 Paid Holidays • Ongoing learning and development opportunities to support your growth • Clear paths for career advancement as you grow with us • Company-paid life and disability insurance for peace of mind • Health savings account and flexible spending account options • A collaborative, inclusive work environment with regular team-building activities and fun company events