Director, Customer Delivery

🔥 0 minutes ago

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Adobe

10,000+ employees

Founded 1982

Software • Digital Marketing • Creative Services

Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.

📋 Description

• Direct PS Delivery for a region in EMEA • Collaborate with practice leads • Manage a team of Engagement Managers and Project Managers • Advocate for sufficient resources • Drive consistent governance and operational rigor • Develop and maintain executive-level relationships with customers • Communicate insights and recommendations to senior leaders • Promote collaboration and continuous improvement

🎯 Requirements

• Significant experience in Professional Services delivery or consulting, preferably in SaaS or enterprise software. • Strategic & Commercial Acumen. • Proven track record in managing delivery operations, revenue performance, and customer relationships. • Operational Excellence. • Executive Presence. • People Leadership. • Decision-Making & Accountability. • Customer-Centric Mindset.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible working arrangements • Professional development • Employee discounts • Wellness programs

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