Director, Energy & Utilities Cloud – Agentforce Adoption & Implementation

🕒 May 29

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Define and lead the Agentforce adoption strategy for E&U Cloud customers — from initial use case identification through deployment and value realisation • Design and demonstrate Agentforce solutions tailored to utility business contexts: customer service automation, field workforce enablement, outage response, billing enquiries, and energy advisory • Build and maintain a library of Agentforce reference implementations, demos, and playbooks specific to the E&U industry • Lead executive and technical workshops with customers to identify where autonomous agents create the highest business value • Partner with Product Management and Engineering to feed real-world E&U adoption insights back into the Agentforce for E&U roadmap • Develop enablement assets to help customers, partners, and internal teams build and deploy agents on E&U Cloud on Core • Act as the go-to expert for Agentforce in E&U across Sales, Solutions Engineering, and Professional Services • Serve as the primary technical authority on E&U Cloud on Core implementations — guiding customers from solution design through go-live • Develop and champion implementation playbooks and delivery accelerators for core E&U scenarios (billing, field service, customer engagement, EPC/CPQ) • Engage directly with GTM, Solutions Engineering, and Professional Services to support pre-sales and post-sales customer journeys • Help customers understand what Headless API architectures mean for them in practice — how decoupled front-ends deliver omni-channel flexibility, faster time-to-market, and cleaner integrations • Guide customers in designing and adopting headless patterns on E&U Cloud on Core • Collaborate with engineering and product teams to ensure headless capabilities meet real-world utility implementation needs • Serve as the product and implementation expert in customer-facing conversations at Director level • Engage customers, partners, ISVs, SEs, and Professional Services teams to understand adoption challenges and drive successful outcomes • Represent Salesforce at industry events, executive briefings, and partner forums as an E&U Cloud and Agentforce thought leader

🎯 Requirements

• 10+ years in enterprise software, with deep experience in Salesforce Industries (Vlocity / E&U Cloud) • Demonstrated hands-on implementation experience — ideally from Professional Services or Solutions Engineering with strong E&U vertical depth • Proven track record designing, building, or deploying AI agent or automation solutions within enterprise or industry cloud contexts • Strong understanding of E&U Cloud on Core data models, OmniStudio (OmniScripts, FlexCards, DataRaptors), and business process libraries • Ability to articulate Agentforce and Headless API value propositions clearly to both technical and non-technical audiences • Proven ability to lead executive-level customer conversations on complex technical topics with clarity and credibility • Self-directed, with the ability to manage multiple workstreams, align stakeholders, and drive outcomes

🏖️ Benefits

• Our benefits and resources support you to find balance and be your best • AI agents accelerate your impact so you can do your best • Accommodations available during the application or recruiting process