Senior Technical Support Engineer

🔥 4 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Adobe

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

💼 Consulting

📣 Marketing

Consulting • Marketing • Software

Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.

📋 Description

• Match customer workflows to the right Adobe Photo & Imaging solutions to drive value and adoption • Recognize sales opportunities by assessing customer requirements and usage behavior • Communicate product benefits to support buying decisions and long-term retention • Guide customers through photo editing and imaging workflows, guidelines, and new features • Resolve technical and non-technical customer issues across voice and chat • Diagnose issues on Windows and Mac platforms for Photo & Imaging products • Share top issues, product gaps, and customer difficulties with product teams • Document all interactions accurately to maintain complete customer history • Follow through on cases and ensure timely resolution • Turn challenging interactions into positive outcomes by reading customer sentiment • Educate customers on workflows, integrations, and high-value use cases • Build trust with global customers through consistent, proactive communication • Analyze customer insights, usage metrics, and case patterns • Report recurring issues, emerging trends, and critical customer concerns to internal teams • Provide feedback informing product improvements, feature development, and business strategy

🎯 Requirements

• Graduate degree required • Conversational English with awareness of global communication styles and cultural nuances • Clear written and spoken communication skills • Ability to describe complex photo editing and imaging workflows in straightforward language • Patient, empathetic, and skilled at building customer relationships • Familiarity with Windows and Mac platforms • Capability to resolve issues with Photo & Imaging tools • Hands-on experience with Adobe products such as Photoshop, Lightroom, Lightroom Classic, Camera Raw, or Adobe Express • Ability to recognize customer needs and suggest appropriate features, workflows, or plan upgrades • Experience collaborating across support, sales, and product teams • Ability to translate customer insights into adoption and business outcomes • Strong time management and ability to meet performance benchmarks across a varied workload

🏖️ Benefits

• Comprehensive benefits programs • Employee empowerment and opportunity to make an impact • Accessible recruiting process and reasonable accommodations • AI innovation opportunities for employees