Service Engineer

🕒 July 27

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 42%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Adtran

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

📡 Telecommunications

🏢 Enterprise

Telecommunications • Enterprise • Technology

Adtran is a company that focuses on providing innovative networking and communications solutions for various industries. They specialize in products and services related to open optical networking, network infrastructure assurance, fiber access and aggregation, residential and business solutions, cloud software, and more. Adtran serves industries such as Telecom, Utilities, and Cable MSOs with advanced technologies including 5G, IoT, software-defined networking, and AI-driven management solutions. They also play a significant role in end-to-end fiber networking solutions and have been a pioneer in connecting America for over 30 years. Their collaboration with partners like Dell Technologies helps develop secure, scalable cloud infrastructures, making Adtran an important player in driving the next wave of connectivity innovations.

📋 Description

• Provide remote support to our customers for inquiries and incident reports • Participate in a 24x7 on-call rotation and Network Operation Center (NOC) operations • Handle and document customer incidents and repair orders using CRM tools • Provide on-site support for installations, maintenance and troubleshooting • Support product launches, trials and demos • Pre-configuration (staging) of products • Configure, maintain and provision internal services labs • Conduct product trainings • Continuously expand your expertise in our products and the associated technologies

🎯 Requirements

• Successfully completed a technical degree or vocational training in a technical field • Knowledge of DWDM, Ethernet Access, Network Management, Network Security, TCP/IP, SNMP and routing protocols • Ability to analyze faults, problems, vulnerabilities and dependencies and to develop solution proposals • Strong customer and service orientation • Team player, resilient, able to act independently and highly self-motivated • Good communication and negotiation skills • Willingness and enthusiasm for national and international travel

🏖️ Benefits

• Opportunity to work in an international, multicultural environment • Highly team-oriented and friendly work culture • Flexible working hours and the possibility to work remotely • Internal training and development program • Subsidies for sports, commuting costs and childcare, as well as free drinks and fruit • Employee discounts, e.g., for events and branded products

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