Government Travel Consultant

🕒 4 days ago

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ADTRAV Travel Management

201 - 500 employees

Founded 1977

🤝 B2B

🏢 Enterprise

B2B • Travel • Enterprise

ADTRAV Travel Management is a company that provides travel management software and services to corporate and government organizations, aiming to make travel as easy and efficient as possible. They offer a comprehensive suite of applications tailored to the needs of modern travel programs, along with 24/7 access to seasoned travel agents, expert guidance, and support for various types of travel such as lodging, events, and global programs. ADTRAV's commitment to customer service is reflected in their high traveler satisfaction rates and dedicated consulting services.

📋 Description

• Responsible for all aspects of travel management for government clients • Converse with customers through multiple communication channels • Book and issue domestic and complex international airline itineraries • Make hotel reservations and car and train reservations through a GDS system • Answer calls and emails promptly from clients requesting new travel arrangements or changes • Utilize Sabre to book and issue reservations accurately and efficiently • Maintain sufficient account knowledge to assist clients without delay • Check queues daily to ensure accuracy and that all issued tickets are complete • Provide travel expertise to clients • Send quotes for international travel • Meet KPIs as outlined by management • Communicate effectively with airlines on flight changes, seating, and upgrades • Follow ADTRAV policies, procedures, and approved workflows

🎯 Requirements

• High school diploma or equivalent required • At least 2 years of experience booking domestic and international travel; complex international a plus • Experience booking travel for government clients required • Experience using a GDS System; Sabre required, Amadeus a plus • Highly knowledgeable of city, airline, hotel, and car rental codes • Understanding of federal travel regulations, Fly America Act and Open Skies Agreement • Strong computer and typing skills • Ability to consistently deliver excellent customer service • Experience with Microsoft Office suite (Outlook, Word, Excel) • Excellent English written and verbal communication skills • Strong attention to detail with emphasis on accuracy and quality • Highly self-motivated and able to manage multiple priorities simultaneously

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Flexible Spending Accounts • 401(k) • Paid Time Off (PTO)

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