Service Support Specialist

🔥 0 minutes ago

🌐 Bulgaria, Poland – Remote

🇧🇬 Bulgaria – Remote 🇵🇱 Poland – Remote

💵 €25k - €35k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Adverity

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

📣 Marketing

🤖 Artificial Intelligence

SaaS • Marketing • Artificial Intelligence

Adverity is an integrated data platform designed to enhance marketing performance by automating data integration, governance, and management. It offers features such as data connectors, AI-powered data transformations, and a suite for data governance to create a single source of truth for business performance. This platform is ideal for marketing, engineering, analytics teams, and C-suite executives looking to scale their data capabilities with built-in data quality and security measures. Adverity supports seamless data transfers and provides a robust framework for managing and optimizing marketing efforts across various data destinations.

📋 Description

• Perform ticket audits and deliver hands-on support for complex API and ETL troubleshooting • Share best practices and insights to help support agents continuously improve • Own and resolve complex customer cases via email and video calls • Investigate product usage, operational matters, and technical integrations to provide tailored solutions • Act as a solution partner for clients and help maximise product adoption through best-practice guidance • Identify recurring trends during the night shift • Refine help documentation and validate AI-powered support tools • Support customers during LATAM business hours (17:00–01:00 Local Time)

🎯 Requirements

• Previous experience in a 2nd line B2B support role within a SaaS product company • Consultative mindset with genuine empathy • Outstanding written and verbal communication skills • Strong proficiency in English required • Experience with support ticketing systems such as Zendesk • Excellent prioritisation and multitasking skills • Ability to manage real-time workloads effectively • Exposure to web technologies and related stacks (API, ETL, SQL) is nice to have • Experience with ETL/data analytics platforms is nice to have

🏖️ Benefits

• Internal shares program (EDPP) • Budget for job relevant training • Sustainable merch for all employees • Adverity Social Responsibility Days (+2 days paid off)