Contact Center Administrator

Job not on LinkedIn

🕒 May 2

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Aeroflow Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

⚕️ Healthcare Insurance

👥 B2C

Healthcare Insurance • B2C

Aeroflow Health is a personalized healthcare partner that helps patients access insurance-covered medical equipment and supplies, including breast pumps, diabetes, sleep, continence, and urology products. The company verifies insurance coverage, submits required paperwork, and delivers curated supplies to patients' homes while partnering with health plans and healthcare providers to improve patient satisfaction and outcomes.

📋 Description

• Design, develop, and maintain custom call flows, chat flows, and email distribution workflows • Coordinate and lead contact center technology initiatives • Partner with stakeholders to define requirements and manage delivery timelines • Build and configure Zoom Virtual Assistant solutions • Act as a bridge between business users and technical teams • Gather, document, and refine functional requirements • Support testing, validation, and rollout of new features • Support contact center system administration related to call routing and queues, user setup, etc. • Collaborate with technical partners on integrations and troubleshooting

🎯 Requirements

• Comfortable troubleshooting issues and supporting end users • Experience supporting internal business systems or IT environments (Desktop Support, Systems Administration, Application Support, etc.) • Experience in contact center operations or contact center support systems, with exposure to platforms such as Five9, Zoom Phone, Zoom Contact Center, etc. • Business systems ownership, product support, or technical operations experience • Experience working cross-functionally with teams • Strong problem-solving and ownership mindset • Willingness and ability to learn new platforms and tools • Ability to balance platform administration with project-based work • Strong communication and documentation skills

🏖️ Benefits

• Competitive Pay • Health Plans with FSA or HSA options • Dental, and Vision Insurance • Optional Life Insurance • 401K with Company Match • 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s) • Additional Parental benefits to include fertility stipends, free diapers, breast pump • Paid Holidays • PTO Accrual from day one • Employee Assistance Programs and SO MUCH MORE!!