Call Center Agent

🕒 April 30

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Conduent

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Responsible for managing inbound calls throughout your entire shift • Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers • Handle emails and process requests while multitasking in a fast-paced environment • De-escalating challenging calls • Collaborating with the team • Supporting side projects that showcase leadership and drive continuous improvement

🎯 Requirements

• Must be a Delta retiree who has experience with Deltamatic. • Have a High School Diploma, or equivalent • Be able to successfully pass a criminal background check • Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately • Must have the ability to navigate multiple systems and priorities while quickly learning new processes in a fast-paced environment • Must have exceptional attention to detail with a collaborative approach to achieving shared team goals • Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) • Must have the ability to connect with an ethernet cable to a modem/router • Live in one of the following states AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY

🏖️ Benefits

• Paid Training • Career Growth Opportunities • Full Benefit Options • Great Work Environment • The chance to make a real impact on the travel experience

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