Contact Center Agent

🕒 April 23

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $23 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Switchfly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

🤝 B2B

☁️ SaaS

🔌 API

B2B • SaaS • API

Switchfly is a white‑label travel loyalty technology company that provides a SaaS platform for businesses to offer travel rewards and dynamic packaging. The company connects travel inventory (airfare, hotels, cars, activities) with loyalty and employee rewards programs, integrating via APIs and using machine learning to personalize recommendations and streamline vendor management and traveler support. Switchfly primarily serves airlines, financial services, loyalty program operators, HR/rewards platforms and membership organizations to drive point redemptions and improve customer and employee engagement.

📋 Description

• Assist customers with itinerary changes, cancellations, and rebooking for flights, hotels, car rentals, and activities. • Utilize Sabre or other GDS tools to research and manage flight and travel bookings efficiently. • Take full ownership of customer issues—ensuring thorough follow-up until a resolution is achieved. • Provide clear, accurate information about fare rules, hotel and rental policies, and change or cancellation fees. • Deliver prompt, empathetic, and solution-oriented support via phone, email, or chat. • Resolve complex travel issues by thinking critically and proactively identifying alternatives or next steps. • Maintain accurate records of customer interactions and booking updates. • Collaborate with airline, hotel, and other travel partners to advocate for and resolve customer concerns. • Hold yourself accountable for providing timely, effective service and delivering a positive customer experience. • Stay informed on industry updates, travel restrictions, and OTA procedures.

🎯 Requirements

• Travel industry, Travel Agency, or Online Travel Agency experience. • Proficiency with Sabre or a similar GDS system. • Strong understanding of airline fare rules, hotel cancellation policies, and third-party booking procedures. • Demonstrated ability to take ownership of customer cases, problem-solve independently, and follow through to resolution. • Excellent communication skills and attention to detail. • Ability to multitask and remain composed in a fast-paced environment. • Flexibility to work varied shifts including evenings, weekends, and holidays. • Ability to travel if needed for training or meetings. • High School diploma or equivalent experience

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • Life Insurance • Short-Term and Long-Term Disability Coverage • 401(k) Plan with Company Match — Eligible to Contribute Immediately • Paid Time Off and Company Holidays • Employee Assistance Program (EAP) • Training Provided and Ongoing Development Support