Manager Process & Quality – Germany-wide

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October 14

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AERTiCKET Gruppe

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B2B • API • SaaS

AERTiCKET Gruppe is a global full-service consolidator and independent B2B service provider for scheduled airline tickets, offering booking technology and tariff/content solutions to travel agencies, tour operators and travel portals. The company provides 24/7 support, a Cockpit booking platform with extensive global flight content, a Cockpit API for integration, and client-facing tools like My Cockpit. AERTiCKET combines direct airline/NDC connections, caching of fares, and managed services to simplify ticketing and distribution for travel industry partners.

501 - 1000 employees

Founded 1993

🤝 B2B

🔌 API

☁️ SaaS

📋 Description

• Define, document, implement and maintain standardized processes and workflows in Operations with the goal of increasing efficiency, quality, automation and productivity, as well as virtually connecting the service centers • Provide functional/operational authority and direction to Operations staff • Identify training needs for Operations employees • Implement processes for new customers and create tailored customer proposals in collaboration with the Commercial team • Drive technical development of working methods and increase the level of automation • Participate in projects • Properly document processes and working methods to provide a clear knowledge database in the company Wiki • Prepare management reports, analyses and presentations • Work closely with the company's leadership team • Report to the Senior Manager Operations

🎯 Requirements

• Completed vocational training as a Travel Agent/Tourism Specialist • Several years of professional experience in the travel or airline industry • Strong understanding of end-to-end processes in the flight/airline domain • Very good knowledge of AER products, routines and tools • Independent, structured and self-directed working style • Change management and leadership experience are an advantage • Experience participating in projects • Willingness to continuously develop and improve your own work area and the team's; ability to simplify and make processes more effective • Excellent Microsoft skills in Excel, Word and PowerPoint; Visio skills are a plus • Ability to communicate and document complex topics clearly to internal and external stakeholders • High degree of initiative; ability to work in a focused and prioritized manner • Good written and spoken English • Willingness to travel

🏖️ Benefits

• Independent and varied role with an international focus • Personal development with opportunities to work in various departments domestically and abroad • Reimbursement of the Deutschlandticket (all public transport including regional services in Germany) up to a maximum of €50.00 • Team and company events • Capital-forming benefits (vermögenswirksame Leistungen), e.g., employer contribution to a home savings contract (Bausparvertrag) at the Berlin-Kreuzberg office • Stylish loft office with modern workspaces and the option to work from home • Daily free, tasty lunch in our in-house canteen (at other office locations provided as cost-sharing Sodexo vouchers) • Fresh fruit and drinks daily (organic coffee and teas, water) • Subsidized in-house massage and acupuncture