Trainer – System Setup Specialist

🔥 58 minutes ago

🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Trainer

👻 Ghost score 10%

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Logo of Affidea

Affidea

10,000+ employees

Founded 1991

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Debt Financing on 2007-09

Consulting • Logistics • Insurance

Affidea is a leading pan-European healthcare group specializing in advanced diagnostics, outpatient specialty care, laboratory analysis, physiotherapy, cancer diagnosis, and treatment. It operates over 320 centers across 15 European countries, with a significant presence in Italy, including regions like Lombardy, Piedmont, Veneto, Emilia-Romagna, Lazio, and Umbria. Affidea offers services in partnership with the National Health Service and private health insurance providers, ensuring high-quality, cutting-edge care through state-of-the-art technology and highly qualified staff. The company’s commitment to patient safety and quality has been recognized by initiatives such as the EuroSafe Imaging Wall of Stars.

📋 Description

• Create and maintain project-specific training strategies and detailed training plans • Conduct training-needs analysis with Business Owners, Project Managers, subject-matter experts, country teams and clinic representatives • Develop, review and maintain role-based training materials, including presentations, facilitator guides, user guides, quick-reference guides, exercises, knowledge checks, videos and knowledge articles • Deliver virtual and classroom-based training to clinical, administrative, operational and support users • Adapt training to local workflows, language needs, user roles, system configuration and site readiness • Coordinate clinic-level training logistics, including participants, rooms, equipment, access, environments, timetables and communications • Evaluate training effectiveness and implement improvements • Provide train-the-trainer sessions and support local trainers, super users or change agents • Perform approved system setup and configuration using documented requirements, workbooks, templates and controlled procedures • Configure system parameters, organisational structures, locations, user roles, permissions, workflows, reference data, templates and supported settings • Validate configuration with Business Owners, subject-matter experts and technical teams • Maintain configuration records, decision logs, version history and review evidence • Support configuration testing, user acceptance testing and regression testing; record results and coordinate defect resolution • Prepare system access, test data and training environments before training and go-live • Support clinic readiness, go-live and hypercare through on-site floorwalking, user coaching, issue triage, feedback capture and escalation • Distinguish and route training, configuration, process and technical incidents • Collaborate with Project Managers, Change Managers, Business Owners, product teams, vendors and clinic stakeholders • Follow information-governance, data-protection, clinical-safety, access-control and change-control requirements • Capture lessons learned and reusable assets to improve future training, system setup and deployment

🎯 Requirements

• Bachelor’s degree or equivalent professional experience in training, healthcare operations, digital systems, business applications, informatics, IT or a related field • Training, instructional design, learning and development, application support or system administration qualifications are desirable • Fluent professional English • Additional Affidea market languages are an advantage • Full ability to travel internationally and to Affidea clinics as required by project deployment plans • Practical experience delivering end-user training for digital systems or business applications through virtual and face-to-face formats • Experience creating structured training plans and high-quality learning materials for different user groups • Experience setting up or configuring enterprise applications using controlled processes, predefined options or administration tools • Experience supporting system testing, user acceptance testing, implementation, go-live or hypercare • Experience working with project teams, Business Owners, technical specialists, vendors and operational users in a multi-site environment • Healthcare or another regulated environment is strongly preferred

🏖️ Benefits

• Primarily remote work arrangement • International travel to Affidea clinics • Virtual and classroom-based training delivery • Opportunities to support go-live and hypercare activities • Training and professional development through train-the-trainer sessions

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