Training & Development Associate

🔥 7 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Associate

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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African Safari Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏨 Hospitality

🍽️ Food & Beverage

📣 Marketing

Hospitality • Food & Beverage • Marketing

African Safari Group is a premier inbound travel agent based in Cape Town, South Africa, specializing in Southern and East Africa's top safari experiences and luxury accommodations. They offer a 'done-for-you' safari experience, helping clients explore the essence of the continent with customized tours and safaris. The company prides itself on in-depth knowledge of African culture, attractions, and the terrain of each destination, striving to maximize clients' enjoyment. African Safari Group is committed to ethical tourism, contributing to job creation and development in Africa. They provide holiday protection through supplier default insurance, ensuring stress-free travel for their clients.

📋 Description

• Deliver ASG's 4-week Sales Consultant Induction Course and ongoing refresher workshops. • Facilitate engaging, practical training for new consultants in the ASG sales environment. • Use AI-enhanced learning tools, including NotebookLM, mind maps, flashcards and interactive quizzes. • Coach and mentor trainees to achieve required competency standards. • Maintain and share expert knowledge of ASG's software, internal processes, policies and luxury safari products across South Africa, Southern Africa and East Africa. • Keep training manuals, presentations and learning resources accurate and current. • Manage training content within LMS Tutor Pro, WordPress/Elementor and Google Workspace. • Mark assessments, quizzes and practical tasks and maintain trainee performance records. • Analyse trainee Test Leads and Live Leads to assess practical application of processes and procedures. • Identify knowledge gaps and provide targeted one-on-one remedial coaching. • Prepare weekly trainee progress reports and provide objective feedback to the Training & Development Manager. • Assist with administration and coordination of external training initiatives. • Support research and implementation of new AI-driven training initiatives. • Provide general administrative support within the Training & Development department as required.

🎯 Requirements

• At least 3 years' experience in luxury safari or high-end travel, with proven experience across the sales cycle. • Strong practical understanding of the luxury travel/safari sales environment. • Excellent spoken and written English. • Impeccable Google Workspace skills. • Experience with LMS platforms and preferably LMS Tutor Pro and WordPress/Elementor. • Confidence using AI tools and an interest in applying AI to learning and development. • Exceptional attention to detail and organisational ability. • Ability to confidently facilitate training and communicate information in an engaging and professional way. • Ability to adapt quickly as processes, systems and technology change. • Positive, energetic personality with the ability to motivate others. • Collaborative approach and a genuine interest in helping people develop. • Understanding of luxury safari sales and effective client communication. • Ability to assess practical application of processes and procedures. • Comfort with facilitating classrooms, reviewing trainee work, correcting mistakes, updating training documents, analysing performance data and learning new AI tools. • Strong organisation, accuracy, deadline management and version control.

🏖️ Benefits

• Fully remote position – work from the comfort of your own home. • Join a rapidly growing African safari company with an international client base. • Work within a dynamic Training & Development team where you can directly influence the development of sales talent. • Exposure to luxury safari and high-end travel across Africa, including Southern and East Africa. • AI-driven working environment – gain hands-on experience with tools such as NotebookLM and other emerging AI technologies. • Opportunity to develop your training, coaching and facilitation skills while working closely with an experienced Training & Development Manager. • Varied and hands-on role – no two training cycles are exactly the same. • Opportunity to grow with a scaling business and contribute to the development of a rapidly expanding sales force.