Global Client Support Associate

🔥 16 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aftershoot

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $120.1k Pre Seed Round - Aftershoot on 2021-04

SaaS • Artificial Intelligence • B2B

Aftershoot is a software platform that automates post‑shoot photo workflows for professional photographers. Using on‑device AI it performs fast culling, style-consistent editing, batch retouching, and client delivery via branded galleries (including proofing and a built-in print store). The product is sold as a subscription (flat pricing, unlimited usage) and emphasizes privacy (works offline, files stay on the user’s machine), time savings, and ease of use for wedding, event, portrait, and commercial photographers.

📋 Description

• Handle customer queries via live chat and email • Provide prompt, accurate, clear, empathetic, and professional responses • Ensure a high standard of customer experience across interactions • Follow defined SOPs, macros, tone guidelines, and workflows • Troubleshoot customer issues and provide timely resolutions • Escalate complex or unresolved issues to relevant teams • Maintain detailed and accurate records of customer interactions • Stay updated on product changes • Collaborate with the team for smooth shift operations • Proactively flag recurring issues to improve customer experience

🎯 Requirements

• 2–4 years of experience in Customer Support (Chat & Email-heavy environments preferred) • Strong written communication skills with attention to tone and clarity • Customer-first mindset with a problem-solving approach • Experience working with global customers (US, EU, or similar markets) is a plus • Willingness to work in a graveyard shift starting at 2:30 AM IST • Basic understanding of support tools like Freshdesk, Kapture, or Intercom is a plus • Interest in photography as a hobby is a bonus

🏖️ Benefits

• Rotating weekends off