Aftershoot
51 - 200 employees
Founded 2020
☁️ SaaS
🤖 Artificial Intelligence
🤝 B2B
💰 $120.1k Pre Seed Round - Aftershoot on 2021-04
SaaS • Artificial Intelligence • B2B
Aftershoot is a software platform that automates post‑shoot photo workflows for professional photographers. Using on‑device AI it performs fast culling, style-consistent editing, batch retouching, and client delivery via branded galleries (including proofing and a built-in print store). The product is sold as a subscription (flat pricing, unlimited usage) and emphasizes privacy (works offline, files stay on the user’s machine), time savings, and ease of use for wedding, event, portrait, and commercial photographers.
Global Client Support Associate
🔥 0 minutes ago
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Aftershoot
51 - 200 employees
Founded 2020
☁️ SaaS
🤖 Artificial Intelligence
🤝 B2B
💰 $120.1k Pre Seed Round - Aftershoot on 2021-04
SaaS • Artificial Intelligence • B2B
Aftershoot is a software platform that automates post‑shoot photo workflows for professional photographers. Using on‑device AI it performs fast culling, style-consistent editing, batch retouching, and client delivery via branded galleries (including proofing and a built-in print store). The product is sold as a subscription (flat pricing, unlimited usage) and emphasizes privacy (works offline, files stay on the user’s machine), time savings, and ease of use for wedding, event, portrait, and commercial photographers.
📋 Description
• Handle customer queries via live chat and email • Provide prompt, accurate, clear, empathetic, and professional responses • Ensure a high standard of customer experience across interactions • Follow defined SOPs, macros, tone guidelines, and workflows • Troubleshoot customer issues and provide timely resolutions • Escalate complex or unresolved issues to relevant teams • Maintain detailed and accurate customer interaction records • Stay updated on product changes • Collaborate with the team for smooth shift operations • Proactively flag recurring issues to improve customer experience
🎯 Requirements
• 2–4 years of experience in Customer Support, preferably in chat- and email-heavy environments • Strong written communication skills with attention to tone and clarity • Customer-first mindset with a problem-solving approach • Willingness to work the graveyard shift from 2:30 AM IST to 11:30 AM IST • Experience working with global customers is a plus • Basic understanding of Freshdesk, Kapture, or Intercom is a plus • Interest in photography as a hobby is a bonus
🏖️ Benefits
• Rotating weekends off • Remote work arrangement
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