Quality Assurance Analyst

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🔥 1 hour ago

🌵 Arizona, California, +10 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🔧 QA Engineer (Quality Assurance)

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Agero, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

🚗 Transport

Transport • Technology • Automotive

Agero, Inc. is a leader in the driver assistance industry, providing a comprehensive suite of solutions including roadside assistance, accident management, and an electric vehicle experience. The company serves a wide range of industries including automakers, insurance providers, and service providers. Agero's solutions are powered by their intelligently designed platform, SWOOP, which enhances transparency and real-time communication. With over 115 million drivers protected annually and partnerships with top insurance carriers, Agero is dedicated to transforming the driving experience through digital innovations and strategic partnerships.

📋 Description

• Participates in the day to day monitoring and support of the Quality Assurance output via report creation, analytical insight and consistent feedback. • Works directly with Quality Assurance (QA) management and analysts providing input and direction on defect scope and overall QA data impacts. • Works cross functionally with Operations management to provide additional analytical insight. • Works effectively within cross-functional teams, fostering a cooperative and inclusive environment to achieve collective goals. • Exhibits the ability to quickly adapt to changing priorities and workflows, remaining flexible and open to learning new skills and processes to meet evolving demands. • Utilizes sound judgment, critical thinking, and problem-solving abilities to make well-informed decisions in a timely manner. • Maintains a strong focus on achieving key outcomes and organizational objectives, ensuring tasks are completed efficiently and with high quality. • Communicates clearly and effectively with a variety of stakeholders, both verbally and in writing, while fostering positive working relationships. • Demonstrates the ability to work independently with a solution-focused mindset, taking initiative to resolve challenges and achieve desired results. • Applies critical thinking and analytical skills to evaluate situations and make informed decisions, ensuring high standards of quality and compliance.

🎯 Requirements

• Associates degree or equivalent work experience. A bachelor's degree is a plus. • 1-3 years related experience in a fast-paced customer service environment. Previous solution based experience preferred. Industry knowledge is a plus. • Collaborates with management and analysts for assignment and follow through on critical QA sprints. • Creates and maintains a database and spreadsheet files to track and analyze QA output. • Assembles and analyzes materials to create reports for management. • Provides data quality assurance checks to ensure sprints are appropriately documented. • Supports QA management, analysts and Operations management by creating and maintaining targeted and holistic QA reporting. • Works with associates to identify and triage systems issues and captures requirements for future enhancements. • Provides guidance and direction to staff and responds to questions related to systems and processes. • Manages and participates in department projects providing leadership and subject expertise.

🏖️ Benefits

• Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. • 401(k) plan with company match and tuition assistance to support your future goals. • Flexible time off, paid sick leave, and ten paid holidays annually. • Parental planning benefits to assist associates through life’s milestones. • Bonus/Incentive Programs