Senior Client Success Manager

Job not on LinkedIn

November 13

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+9 more states

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $95k - $130k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Agero, Inc.

WebsiteLinkedInAll Job Openings

Transport • Technology • Automotive

Agero, Inc. is a leader in the driver assistance industry, providing a comprehensive suite of solutions including roadside assistance, accident management, and an electric vehicle experience. The company serves a wide range of industries including automakers, insurance providers, and service providers. Agero's solutions are powered by their intelligently designed platform, SWOOP, which enhances transparency and real-time communication. With over 115 million drivers protected annually and partnerships with top insurance carriers, Agero is dedicated to transforming the driving experience through digital innovations and strategic partnerships.

1001 - 5000 employees

Founded 1994

🚗 Transport

📋 Description

• Establish and manage both executive and working-level (Up and Across) relationships with current and potential clients • Responsibility for the financial performance, health and oversight of the assigned client base, including the ability to understand key financial drivers and influences • Evaluate strategies and opportunities through market sizing, revenue and profit potential, competitive set, strategic nature, product requirements, permission to sell and overall GTM strategy • Be the internal client advocate at Agero to ensure client needs are understood and met by key stakeholders and senior leadership • Deliver and inform internal and external stakeholders when it comes to key performance indicators, including identifying key insights and trends, while ensuring service agreement commitments. Assemble the right cross-functional teams when required to address any needs or resolve issues the clients may have • Prepare and deliver business reviews to internal senior leadership updating on progress and roadblocks • Proactively guide and educate clients towards best practices to improve their utilization of Agero services and outcomes • Develop and prepare client meeting agendas, content, lead presentations, quarterly and annual reviews and direct participation of others on the team • Demonstrate critical thinking skills in managing complex customer issues from inception to resolution • Lead select strategic projects and service agreement negotiations collaborating with internal stakeholders in Marketing, Legal, Product and Service Delivery

🎯 Requirements

• 5+ years of previous experience in a hands-on role (pre-sales, professional services, business development, enterprise account management) working with Enterprise Customers (Fortune 100) • Advanced knowledge of the auto physical damage (APD) claim process, systems/technology, and key stakeholders • Proven track record of moving partners through funnel delivering results with significant contributions to profitability • Have advanced experience with CRM software (e.g. Salesforce CRM or HubSpot), Productivity and Business applications (particularly Google suite of services), and Business Intelligence tools (Sigma) • Teamwork mentality and willingness to learn and grow (experience in a virtual environment) • Analytical confident with gathering, synthesizing and delivering analysis and insights around program performance • Demonstrated ability to organize multiple account management projects at a time, while maintaining sharp attention to detail and strong partner relationships • BA/BS Degree or equivalent experience

🏖️ Benefits

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. • Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. • Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. • Family Support: Parental planning benefits to assist associates through life’s milestones. • Bonus/Incentive Programs