Technical Support Manager

🔥 1 hour ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Aggreko

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Welcome to the Aggreko LinkedIn page.

📋 Description

• Own the accurate and timely delivery of technical support across the business. • Triage, measure, review and act on support needs to enable teams to achieve growth and revenue targets. • Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F-Gas, PSSR, PED, MPD). • Support safe, compliant operations across our product and accessory portfolio. • Support optimisation tools to ensure correct solution sizing and strengthen technical confidence across the business. • Enhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance. • Build technical knowledge across teams, supporting product education, application development and early-life issue resolution. • Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low-emission technologies.

🎯 Requirements

• An experienced technical leader with a strong background in power, temperature control or industrial equipment solutions. • Knowledgeable in EU compliance and regulatory frameworks (e.g. F-Gas, PED, PSSR). • Proven experience managing teams across multiple locations. • Ability to lead effectively through periods of change, maintaining engagement and performance throughout transitions. • Commercially aware, with a track record of supporting sales and operational teams to achieve performance targets. • Data-driven, with experience using digital tools and analytics to improve decision-making and outcomes.

🏖️ Benefits

• Flexible home-based working, offering a strong work-life balance. • A key leadership role with the opportunity to shape technical support strategy across Europe. • Exposure to innovative technologies, including AI-driven support tools and connected solutions. • Competitive salary, bonus and benefits package, with opportunities for career progression. • A collaborative, purpose-driven environment focused on delivering sustainable energy solutions. • Ongoing training, development and access to global expertise within Aggreko.