Technical Support Manager

🕒 3 days ago

🇬🇧 United Kingdom – Remote

💵 £90k - £100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Attio

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

💰 $7.7M Seed Round on 2021-11

B2B • SaaS • Artificial Intelligence

Attio is an AI-native CRM platform designed for go-to-market (GTM) teams and B2B businesses. It combines a flexible, customizable data model with fast data sync (email, calendar, product and billing data), intelligent automations, AI-powered prospecting and lead routing, and real-time reporting to help revenue teams execute strategy at scale. Built as a SaaS product, Attio emphasizes speed, scalability, security (GDPR, CCPA, ISO), and integrations with common sales and data tools.

📋 Description

• Hire, onboard, coach, and develop a high-performing team of Technical Support Specialists • Lead by example and ensure the team consistently delivers fast, thoughtful, and technically sound support • Partner with the team to resolve complex customer issues, working closely with Product and Engineering • Represent the voice of the customer across Attio, surfacing feedback, identifying trends • Build scalable systems, workflows, and support processes that improve quality • Partner closely with Product, Engineering, Marketing, and Operations to improve customer outcomes • Own team performance, reporting on key support metrics, operational health, and customer satisfaction

🎯 Requirements

• 3+ years building, managing, and developing remote B2B support teams • 5+ years in customer-facing roles supporting technical SaaS products • Confident troubleshooting APIs, AI products, CRMs, integrations, and workflow tools • Deep empathy for customers paired with the ability to balance their needs with broader business goals • Experience creating systems, processes, and tooling that improve outcomes for customers and internal teams • Highly organised, data-driven, and dependable, with strong judgement and a focus on execution • A strong cross-functional partner who thrives in fast-moving, early-stage environments

🏖️ Benefits

• Offers Equity