CPC Application Support Analyst

🔥 18 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Atos

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

IT Services • Cloud • Cybersecurity

Atos is a global leader in digital transformation, providing a wide range of solutions and services across industries. The company specializes in cloud and infrastructure services, digital business platforms, technology consulting, and cybersecurity, with a focus on enhancing user experiences and supporting enterprise digital journeys. Atos is committed to sustainability and innovation, partnering with various organizations to drive digital advancements, such as its role as the official IT partner for the UEFA and the Olympic Games.

📋 Description

• Participate in a Rota to monitor the ServiceNow (SNOW) system for new calls (Monday – Friday, 08:00 - 18:00). • Provide 2nd and 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets. • Typical incidents include: functionality is not working as expected; missing or incorrect data within the application; data not being correctly passed to third parties via integration components; performance issues affecting user experience. • Respond to information requests, guiding users on how to perform specific activities within the application. • Develop and implement fixes for identified faults within the application. • Conduct operational maintenance to ensure system performance and reliability. • Support disaster recovery testing to ensure operational continuity. • Serve as a Subject Matter Expert (SME) on the application, supporting new initiatives and enhancements. • Facilitate the handover of all new or changed functionality from Development, ensuring a comprehensive understanding to effectively explain features to clients in their specific environments.

🎯 Requirements

• Experience with Microsoft Azure services, including App Services, Function Apps, and Monitor/App Insights. • Experience with MVC, .NET Core, and .NET Blazor. • Familiarity with Entity Framework and SQL Server, including SQL scripting. • Proficiency in C# and ASP.NET. • Knowledge of PowerShell and Windows Server. • Familiarity with Azure DevOps. • Knowledge of GitHub. • Familiarity with YAML pipelines, Azure Resource Manager (ARM), Bicep. • Knowledge of Selenium.

🏖️ Benefits

• Pension Scheme - contributions matched up to 10% • Private medical cover • Income Protection • Life Assurance • 25 days paid leave + National Holidays • Flex benefits program