Director – Customer Application Specialist, EMEA

🔥 18 hours ago

🌐 Italy, Netherlands, +5 more countries – Remote

🇮🇹 Italy – Remote 🇳🇱 Netherlands – Remote 🇫🇷 France – Remote 🇬🇧 United Kingdom – Remote 🇩🇪 Germany – Remote 🇪🇸 Spain – Remote 🇩🇰 Denmark – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Agilent Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

💰 $500M Post-IPO Debt on 2019-09

Food & Beverage • Healthcare • Consulting

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Manage people managers and individual contributors in the Customer Application Specialist, EMEA Academy and Technical Excellence teams • Provide the best customer and employee experience and meet or exceed sales quota • Drive coverage optimization and balance workloads across the team • Communicate with management levels, business operations, and complex customer environments • Manage effective business development throughout pre- and post-sales processes through technical expertise • Plan, develop, and utilize human resources supporting the EMEA field organization, training facility, Technical Excellence team, and IDO partner support • Develop internal partnerships and external relationships to understand customer requirements, recommend solutions, and influence future product design • Monitor industry trends, developments, and competition • Manage employees providing technical expertise to the field organization • Develop, maintain, and use reporting tools to monitor and adjust Application Engineer utilization • Partner with sales managers and business partners to demonstrate the value of OneAgilent • Coach employees and create meaningful development plans • Develop team competency for current and future market needs • Direct resources to implement tactical business plans and pre-sales Customer Application Specialist activities • Develop and implement solutions to department issues and evolve the support organization with market needs • Focus on Customer Experience in line with the company brand promise • Report directly to the Associate Vice President EMEA HDx • Travel 35% of the time

🎯 Requirements

• Master Degree or University Degree or equivalent – a PhD or MBA is a plus • Minimum of 5 years related experience as people manager • Solid Business Management Skills • Customers & employees negotiations skills at all senior level, including handling client discussions, resolving internal and external conflicts, and managing difficult conversations • Solid understanding and experience in the Life Sciences/Clinical Diagnostics market segment • Fluent in English, written and verbal • Willingness/ability to travel 35% of the time

🏖️ Benefits

• Option to work remotely • Pay and benefit information available by country • Equal opportunity employment