Enterprise Program Manager – Temporary Position, 18months

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Agilent Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🔬 Science

🧬 Biotechnology

💊 Pharmaceuticals

💰 $500M Post-IPO Debt on 2019-09

Science • Biotechnology • Pharmaceuticals

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Own country-level Enterprise and LED/LPS program success • Develop business plans with Sales to grow enterprise accounts • Implement large integrated Enterprise contract solutions • Manage strategic customer relationships, retention and growth • Drive customer-first service delivery and satisfaction • Coordinate cross-functional teams, including Sales, Service Delivery, LED and local teams • Build scalable tools, processes and delivery models for new customer sites • Manage project plans, budgets, timelines, resources, risks and milestones • Monitor account performance, gross margin and improvement actions • Act as SME for LPS, lab productivity and enterprise service solutions • Support global and regional strategic initiatives and new service products • Report project progress, financial and customer updates to stakeholders • Travel up to 10% as required to support supplier, customer, and internal business needs.

🎯 Requirements

• Advanced Account and relationship management experience • Passionate and experienced customer service delivery management • Project Management qualification or proven experience in managing enterprise-wide solution project deployment • Strong understanding and experience working within Quality Control and Pharmaceutical GMP Environments • Strong interpersonal and influencing skills • Team building/development and cross-functional leadership skills • Excellent verbal and written communication skills in local language and English with proven ability to communicate complex ideas clearly and easily • Results oriented, leadership, client-facing, and diplomacy skills • Demonstrated business acumen; ability to listen and understand client requirements • Demonstrated ability to multitask and work on multiple projects concurrently • Excellent understanding of both data analytics and interpretation of data.

🏖️ Benefits

• Flexible work options, including remote working. • Comprehensive onboarding and ongoing training and development opportunities. • Competitive global benefits package including Stock Purchase Plan, Life Insurance, Pension, Healthcare, and paid holidays. • A strong commitment to promoting a healthy work-life balance. • A position within an international organization offering a dynamic working environment, exciting challenges, and opportunities for professional growth.