Global Service Specialist

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🔥 0 minutes ago

🌐 Denmark, Germany, +3 more countries – Remote

🇩🇰 Denmark – Remote 🇩🇪 Germany – Remote 🇺🇸 United States – Remote 🇸🇪 Sweden – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

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Agilent Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

💰 $500M Post-IPO Debt on 2019-09

Food & Beverage • Healthcare • Consulting

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Provide global technical escalation support to FSEs, remote support specialists, and ASPs through phone, email, online collaboration, and occasional travel • Plan and deliver instrument training for FSEs and service partners, including onsite training, online training, and service training videos • Develop, maintain, and improve service documentation, including service manuals, checklists, training materials, service bulletins, and service notes • Define and manage spare parts, including part creation, obsolescence management, and recommended trunk stock • Monitor product and service issues and drive resolution through service forums and collaboration with R&D, RA/QA, Supply Chain, and Marketing • Represent Service in R&D and project meetings to ensure serviceability is considered in future instrument and solution versions • Participate in supplier and partner meetings to ensure service requirements are understood and met • Own service responsibilities for a dedicated pathology instrument • Contribute to cross-platform initiatives within the global service team

🎯 Requirements

• 8+ years of service experience, preferably within diagnostic, pathology, laboratory, or complex technical instrumentation • Fluent in English, both written and verbal • Excellent communication, collaboration, and stakeholder management skills • Experience conducting technical training courses • Strong technical writing skills, with the ability to create clear service documentation and training material • Good analytical skills and the ability to understand complex processes, technical data, and service trends • Ability to work independently, take ownership, and drive tasks and projects forward • Bachelor’s degree in engineering or equivalent practical experience • Willingness to travel; travel required 10% of the time

🏖️ Benefits

• Option to work remotely • Global collaboration across regions and time zones • Professional involvement in innovative AI-supported service processes and digital service improvements • Full-time schedule • Equal opportunity employment