PKI Services Manager

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Logo of Agilent Technologies

Agilent Technologies

10,000+ employees

Founded 1999

🔬 Science

🧬 Biotechnology

💊 Pharmaceuticals

💰 $500M Post-IPO Debt on 2019-09

Science • Biotechnology • Pharmaceuticals

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Own end-to-end service management of Agilent’s MPKI services, covering user certificate enrollment and lifecycle management, cloud HSM administration, and device certificate procurement and provisioning • Manage the vendor relationship with the MPKI provider, holding suppliers accountable to SLAs, security standards, and compliance requirements • Oversee outsourced MPKI support and operations to ensure smooth, efficient delivery • Maintain compliant certificate provisioning and deprovisioning processes • Administer automated and exception-based certificate enrollment solutions • Drive automation and continuous improvement across the certificate lifecycle • Serve as service owner and administrator for the Palo Alto Networks Prisma Access Browser (PAB) — Agilent’s Chromium-based secure enterprise browser for unmanaged devices • Design, configure, and maintain PAB access and data-control policies, including last-mile DLP controls • Configure and tune browser-based threat protections (phishing, malware, risky extensions) and generative-AI data guardrails • Enforce sign-in and access policies based on real-time device posture, integrating with Microsoft Entra ID and the broader Prisma SASE / Zero Trust framework • Manage the Palo Alto Networks vendor relationship and coordinate stakeholders across Security, End-User Computing, and IT towers • Monitor adoption, troubleshoot user-reported issues, and continuously improve policy coverage and user experience • Contribute to operations, project, and engineering work across Active Directory, Microsoft Entra ID, and Microsoft Intune • Collaborate with a cross-functional team of application developers, operations engineers, and architects to understand complex requirements and translate them into automated solutions • Partner with peers to support and improve architecture, systems, processes, standards, and tools • Actively participate in Identity and Access Management (IAM) strategy development, implementation, and operations.

🎯 Requirements

• Bachelors or Masters Degree or University Degree or equivalent. • 7 years experience with Managed Public Key Infrastructure • Experience with DigiCert platform is preferred. • Solid understanding of both Entra ID and Active Directory • Familiarity with Microsoft Intune for certificate delivery for users and devices • Proven experience managing outsourced suppliers against SLAs and compliance requirements • Understanding of testing and other development processes and methodologies • Understanding of information technology environments with global infrastructure • Understanding and experience with implementing and applying security best-practices to all initiatives • Strong cross-functional collaboration and communication skills.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities

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