Pre Sales Application Engineer – Productivity Solutions, SAP IDO

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🕒 April 25

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Agilent Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🔬 Science

🧬 Biotechnology

💊 Pharmaceuticals

💰 $500M Post-IPO Debt on 2019-09

Science • Biotechnology • Pharmaceuticals

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Partner with sales teams to drive informatics solution opportunities by delivering high-impact technical presentations, live demonstrations, and proof-of-concept (PoC) configurations. • Understand customer workflows, regulatory requirements, and IT environments to design fit-for-purpose LIMS, ELN, and informatics architectures. • Translate business and laboratory challenges into value-based technical solutions aligned to customer goals (e.g., data integrity, compliance, productivity, digital transformation). • Provide technical leadership during customer onboarding, configuration, validation support, and go-live phases. • Deliver user training, administrator training, and best-practice guidance for LIMS, ELN, and informatics platforms. • Advise customers on informatics best practices aligned with regulatory frameworks including: GxP (GLP, GMP, GCP), FDA 21 CFR Part 11, EU Annex 11, Data Integrity (ALCOA+) principles. • Act as the “voice of the customer” by providing structured feedback to product management and R&D teams on product performance, feature gaps, and market trends. • Collaborate cross-functionally with sales, services, marketing, support, and product teams to drive overall business success.

🎯 Requirements

• Bachelor’s or Master’s degree in Chemistry, Life Sciences, Biotechnology, Pharmaceutical Sciences, Bioinformatics, Computer Science, or related scientific discipline • 5-8+ years of experience in laboratory informatics, applications, or laboratory operations • Hands-on experience with one or more of the following: LIMS (e.g., OpenLAB SLIMS, SampleManager, LabWare, STARLIMS) ELN (e.g., OpenLAB ELN, Benchling, Dotmatics) SDMS, CDS, or scientific data platforms • Strong understanding of laboratory workflows in pharma, biopharma, QA/QC, R&D, or regulated environments • Knowledge of system integrations (REST APIs, web services, instrument interfaces, ERP/LIMS/CDS integration) • Familiarity with cloud, on-premise, and hybrid deployment models.

🏖️ Benefits

• Health insurance • Flexible working arrangements • Professional development opportunities • Paid time off • Occasional travel opportunities