Scheduling Coordinator

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Agilent Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🔬 Science

🧬 Biotechnology

💊 Pharmaceuticals

💰 $500M Post-IPO Debt on 2019-09

Science • Biotechnology • Pharmaceuticals

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Represent Agilent Technologies delivering high levels of customer satisfaction in a dynamic, fast-paced pharmaceutical site. • Effective planning, scheduling and hosting of engineers for onsite maintenance activities. • Manage and update scheduled services plan, ensuring successful completion of services and responding to breakdown repair requests. • Work in partnership with customer(s) internal & third-party vendors. • Effectively manage contractual response times, minimizing rescheduling and delivering services within satisfactory timelines. • Build successful customer relationships, prioritizing customer requirements and keeping customer informed of any scheduling changes. • Service coordination; organizing service visits in accordance with site schedule along with management of associated standards / parts and IT requests etc. necessary for the successful completion of the service. • Vendor hosting – support as the dedicated point of contact for onsite services, managing permits and supporting service engineers during service visits. • Customer POC – first point of contact for the customer for any scheduling or operational queries. • Daily administrative duties such as quotation requests, raising purchase orders and reconciling costs. • Track out of scope costs and report regularly to account manager. • Attend operational calls, customer meetings and managing a high volume of emails. • Customer asset management, ensuring inventories are accurate. • Managing new instrument additions, removals, and any changes to the agreed inventory. • Monitoring performance metrics ensuring maintenance and repair requests are completed within the timeframe agreed with customer, with minimum disruption to onsite activities. • Work with scheduling applications such as SAP CRM System and SmartSheet. • Schedule vendor inductions and comply with customer vendor management requirements, ensuring risk assessments, training records and relevant documentation is collated in advance of scheduled services. • Proactive monitoring of schedule adherence to planned preventative maintenance. • Management shipment and tracking of off-site instruments. • Data management – managing inventory, service metrics, schedule and costings to a high standard.

🎯 Requirements

• Third level qualification, science qualification advantageous. • Ability to manage sudden changes in priorities. • Proven ability to problem-solve and multi-task. • Planning, organizational, and time management skills. • Ability to prioritize tasks and meet deadlines. • Ability to handle customer and vendor requests via telephone, email, in-person. • Excellent communication skills – effective interpersonal and cross-functional collaboration skills to work effectively with team members, customers, and relevant stakeholders. • Ability to work independently will limited managerial input. • Knowledge of planning and administrative tools is preferable – SAP/Smartsheet. • Proven fluency in English (verbal & written).

🏖️ Benefits

• Professional development • Opportunities for ongoing training and development