Service Operations Administrator II

Job not on LinkedIn

October 30

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

🌪️ Kansas – Remote

Although this job is listed in Kansas, this company may be open to hiring remote in other states.

+2 more states

🌽 Illinois – Remote 🌪️ Kansas – Remote ❄️ Minnesota – Remote 🧀 Wisconsin – Remote

💵 $17 - $45 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Agiliti

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Healthcare Insurance • Enterprise • SaaS

Agiliti is a healthcare solutions provider that focuses on comprehensive medical equipment management for hospitals, Integrated Delivery Networks (IDNs), Original Equipment Manufacturers (OEMs), and government entities. Their services include onsite medical equipment management, biomedical equipment repair and maintenance, medical equipment rental, and surgical equipment services. Agiliti's platform aims to improve equipment access and operational efficiency, ensuring that healthcare providers have patient-ready equipment available to enhance care outcomes and reduce costs.

5001 - 10000 employees

⚕️ Healthcare Insurance

🏢 Enterprise

☁️ SaaS

📋 Description

• Responsible for internal support and external customers including data management, work order management, and customer facing program assignments. • Work with pricing and field teams on vendor quotes while working with accounts payable on vendor invoicing discrepancies. • Work with the assigned supervisor to operationalize the customer contract strategy and relationships. • Creating and maintaining asset profile and service tickets. • Retrieving, reviewing and processing documentation from internal/external customers. • Executing and understanding all department standard operating procedures. • Working closely with technical staff to ensure resolution of service level issues in a timely manner. • Assisting in achieving full compliance with medical equipment management programs. • Work towards end of month calendar deliverables. • Support quality control efforts to align both revenue and expense activities. • Lead process improvement initiatives. • Support customer onboarding project plans and train end users. • Reporting out on month end operational activities through dashboards. • Work cross-functionally between various departments on small to mid-scale projects.

🎯 Requirements

• Bachelor’s degree in Business Administration strongly preferred but not required • 3-5 years administrative experience • Demonstration of organizational effectiveness • Desire to cultivate skills to grow professionally • Cooperative and contributing team member to ensure a high level of service is provided to both internal and external customers • Exhibits flexibility in work schedule in order to meet customer needs • Desire to learn about and to establish self as an expert/resource in product, market, profession or area of expertise • Time management and organizational skills. • Ability to sit, stand, lift, bend and stoop numerous times throughout the day • Strong body of knowledge on department processes • Proven ability to work independently and maintain a high level of standards.

🏖️ Benefits

• health insurance options for Medical, Dental & Vision plans • Short- and Long-Term Disability plans • Flexible Spending Accounts • Health Savings Accounts • Life Insurance Options • Paid Time Off • 401K Saving Plan with employer match • Employee Discounts • Tuition Reimbursement • Daily Pay program • Employee Assistance Program • wellness programs