Agent Operations Specialist, Germany

Job not on LinkedIn

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AGNT

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2021

📣 Marketing

💼 Consulting

🤝 B2B

Marketing • Consulting • B2B

AGNT is an experience studio based in Covington, KY that specializes in innovation, design, marketing, and development. The agency partners with startups, established brands, agencies and public clients to deliver UX, digital products, websites, events, and integrated marketing campaigns. AGNT offers a full-stack team — designers, developers, content creators, and strategists — to take projects from concept to completion and help clients move quickly without hiring an internal team.

📋 Description

• Manage and continuously improve the onboarding experience for new agents • Coordinate onboarding activities, training sessions and launch processes • Ensure all new agents successfully complete onboarding requirements • Reduce time-to-activation and accelerate agent productivity • Act as the primary point of contact during the onboarding phase • Provide ongoing support to agents throughout their lifecycle • Respond to agent inquiries and resolve operational issues efficiently • Identify opportunities to improve the overall agent experience • Support agent engagement and retention initiatives • Facilitate best-practice sharing across the agent community • Monitor onboarding, activation and productivity KPIs • Support initiatives designed to increase productivity agent counts • Work closely with leadership to identify performance gaps and opportunities • Coordinate coaching, training and development initiatives • Assist in creating productivity improvement programs • Maintain and improve operational processes and documentation • Support compliance and administrative workflows • Coordinate with internal departments to ensure smooth service delivery • Assist with reporting and KPI tracking • Support implementation of operational improvements and automation initiatives • Provide support related to transaction processes where required • Coordinate with internal and external stakeholders to ensure smooth execution • Maintain process consistency and quality standards • Serve as a backup resource for transaction-related activities when necessary

🎯 Requirements

• Completed commercial training, office management qualification or equivalent professional experience preferred • Additional education in business administration, real estate or operations is considered an advantage but is not required • 2+ years of experience in operations, customer support, onboarding, office management, real estate administration or a related field • Proven ability to manage multiple stakeholders and priorities • Experience in process improvement and operational support environments • Experience working within real estate, brokerage, franchising or service organizations beneficial but not required • Excellent communication and relationship-building skills • Strong organizational and project management abilities • Customer-centric and solution-oriented mindset • Strong attention to detail and process discipline • Comfortable working in a remote environment • Experience with CRM and operational systems • Positive and proactive attitude • Fluent German and English language skills

🏖️ Benefits

• Monthly technology allowance • Company supplied equipment; laptop, monitor, headset • Fully remote environment