Operations Manager, US, CA, MX, LATAM

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🔥 3 hours ago

🏄 California, Texas – Remote

🏄 California – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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agnt8x

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2025

🤖 Artificial Intelligence

🏪 Marketplace

🏢 Enterprise

Artificial Intelligence • Marketplace • Enterprise

<agnt8x> agnt8x is a platform and marketplace that lets organizations find, train, deploy and govern AI agents as digital employees. It provides a no-code Studio and full API for builders, a marketplace of verified agents, portable Agent Passports, audit trails, and enterprise-grade security and sovereign deployments so intelligence and data stay inside customers' infrastructure. agnt8x targets enterprises, governments, SMEs and developers who need managed, auditable multi-agent AI workforces and cost-optimized routing across LLM providers.

📋 Description

• Own the month-end close calendar and delivery schedule across the entire client portfolio — staged due dates, review turnaround, and a hard standard for hitting them • Run a single source of truth for every client deliverable and its owner; drive the overdue backlog to zero and keep it there • Spot slippage before the client does, and intervene early • Balance workload across analysts and bookkeepers; assign and rebalance client books as the portfolio shifts • Track hours against what is billed, surface over- and under-utilisation, and plan leave and backup coverage so nothing depends on one person • Build and maintain the SOPs, onboarding and handoff discipline that let the team scale without errors • Be the manager layer the delivery team is missing: regular 1:1s, clear expectations, performance management, and follow-through • Own the quality-control gate. Make sure senior review actually happens and standards are enforced • Be the first point of escalation for delivery and client-service issues, so they stop defaulting to the founder; own approvals within a defined authority • Keep statutory, payroll and filing deadlines tracked and met across jurisdictions

🎯 Requirements

• 5+ years in operations, delivery or service management — ideally in professional services, accounting/finance, BPO, or a client-delivery agency — where deadlines, quality and client satisfaction are the job • A track record of managing remote teams , including across time zones, with real accountability for their output • Demonstrated ability to build and enforce process — SOPs, scheduling systems, QA gates — and make them stick • Strong judgment and backbone: you hold the line on standards and deadlines without being told to • Excellent written and verbal communication, and the organisation to run many moving parts at once • Comfort working in a modern, AI-heavy tool stack (we lean heavily on Claude and automation)

🏖️ Benefits

• Flexible, output-focused working within the overlap window above • Fully remote work • Generous PTO plus national holidays • Company-wide shutdown during the week between Christmas and New Year's • Real ownership and a path to Head of Operations as we grow