Customer Support Specialist

🕒 September 12

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aidey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

Aidey is an AI-first BPO that provides human-in-the-loop services to companies, staffing the last-mile human intelligence that supports AI models and customer-facing processes. It operates 24/7/365 and combines AI-driven pipelines (for recruitment, QA, forecasting, marketing, and ops) with senior human review to handle customer experience, technical support (tier 1–3), customer success, back-office operations (data labeling, moderation, RLHF review, finance ops) and sales. Aidey integrates with common CRMs and helpdesk tools, promises a rapid 10-day onboarding to a live bench, and serves verticals including SaaS & AI, e-commerce, hospitality & travel, fintech, retail and gaming. The company promotes remote operations (Philippines base), claims improved CSAT and response times for clients, and has press coverage in tech/business outlets.

📋 Description

• Manage daily scheduling and support of contractors, emergency repair requests, maintenance visits, and other HVAC/R projects • Answer customer and contractor inquiries by phone, text, email, and web in a timely manner • Enter and manage work orders, jobs, and clients on a dispatch board using established processes • Issue purchase orders for service • Process payments • Manage customer concerns and resolve them efficiently and effectively • Partner with the contractor network and internal teams to deliver exceptional customer service experiences • Take inbound customer calls and assist customers to the best of your ability

🎯 Requirements

• Fluent, confident, and clear English communication at a very high level, verbally and in writing — MUST • Previous customer service experience handling phone, email, and chat support — MUST • Prior experience in the HVAC or trade-related industry — MUST • Previous experience in leadership roles — BIG ADVANTAGE • Experience with Zoho tools (Zoho Desk, Zoho Books, CRM) — ADVANTAGE • Ability to multitask, prioritize, and work effectively in a fast-paced environment • Strong problem-solving skills and ability to handle customer escalations • Strong computer and system navigation skills • Ability to quickly learn new tools and internal processes • Ability to work independently while collaborating effectively with internal teams • Strong time management and organizational skills • Positive, proactive attitude focused on customer satisfaction and continuous improvement • Stable internet connection (100+ Mbps) and a quiet, professional workspace — MUST • Flexibility to work a monthly rotating schedule, including day, mid, night, and weekend shifts aligned with Central Time business hours — MUST

🏖️ Benefits

• Above-market base • Fully remote, long-term role — no commute, no office mandate • Direct line to client stakeholders • Real growth track: lead or specialist roles