Technical Support Specialist

🔥 12 minutes ago

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Aidey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

Aidey is an AI-first BPO that provides human-in-the-loop services to companies, staffing the last-mile human intelligence that supports AI models and customer-facing processes. It operates 24/7/365 and combines AI-driven pipelines (for recruitment, QA, forecasting, marketing, and ops) with senior human review to handle customer experience, technical support (tier 1–3), customer success, back-office operations (data labeling, moderation, RLHF review, finance ops) and sales. Aidey integrates with common CRMs and helpdesk tools, promises a rapid 10-day onboarding to a live bench, and serves verticals including SaaS & AI, e-commerce, hospitality & travel, fintech, retail and gaming. The company promotes remote operations (Philippines base), claims improved CSAT and response times for clients, and has press coverage in tech/business outlets.

📋 Description

• Monitor, troubleshoot, and respond to inbound and support-related inquiries in real time, providing clear and helpful responses • Open and monitor Jira tickets, escalating internally as needed • Go beyond just answering the question at hand—take the time to understand who the customer is, their business size, and their goals to offer relevant and strategic support • Provide guidance on CRO best practices based on the customer’s needs, with support from the client's CRO experts

🎯 Requirements

• Excellent English communication skills: verbal, written, and reading are a MUST • Experience in customer support (preferably in SaaS, eCommerce, or tech) is an ADVANTAGE • Hands-on Shopify experience is an ADVANTAGE • Experience working with HubSpot or similar CRM/ticketing systems is an ADVANTAGE • Familiarity with conversion rate optimization (CRO) best practices • Team player - joining a small team in a fast-paced start-up, hungry to learn and work together • Proactive, customer-first mindset, with a curiosity to understand the customer’s business and provide context-aware support • Ability to problem-solve and provide thoughtful and accurate responses

🏖️ Benefits

• Fully remote, long-term opportunity • Work directly with US-based teams • Stable full-time schedule • Clear processes and structured work • Opportunity to grow into higher-level roles