AIM Qualifications and Assessment Group
51 - 200 employees
Founded 2011
📚 Education
🤝 Non-profit
Education • Non-profit • Human Resources
AIM Qualifications and Assessment Group is a not-for-profit awarding organisation and Access Validating Agency with over 40 years of experience in creating and awarding qualifications, including Access to HE Diplomas. The organisation is dedicated to promoting inclusion, integrity, respect, and empowerment through flexible, professional, and technical qualifications ranging from Entry Level to Level 6. AIM also specializes in end-point assessments for apprenticeships in the creative, cultural, digital technologies, and professional services sectors, supporting various organisations in delivering quality training and assessments.
NOC Engineer – Tier 2, Managed Services
Job not on LinkedIn
🕒 May 2
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AIM Qualifications and Assessment Group
51 - 200 employees
Founded 2011
📚 Education
🤝 Non-profit
Education • Non-profit • Human Resources
AIM Qualifications and Assessment Group is a not-for-profit awarding organisation and Access Validating Agency with over 40 years of experience in creating and awarding qualifications, including Access to HE Diplomas. The organisation is dedicated to promoting inclusion, integrity, respect, and empowerment through flexible, professional, and technical qualifications ranging from Entry Level to Level 6. AIM also specializes in end-point assessments for apprenticeships in the creative, cultural, digital technologies, and professional services sectors, supporting various organisations in delivering quality training and assessments.
📋 Description
• Support and operate a multi-tenant Managed Services environment across diverse customer verticals. • Responsible for incident response, advanced troubleshooting, performance optimization, and proactive monitoring across infrastructure, systems, and applications. • Act as the Tier 2 escalation point for incidents from Tier 1 NOC. • Perform deep-dive troubleshooting across Windows Servers (AD, DNS, GPO, IIS), Linux systems, and databases (MySQL, PostgreSQL, MSSQL). • Own incidents end-to-end from identification through resolution and root cause analysis (RCA). • Participate in major incident response (P1/P2) and post-incident reviews. • Configure and optimize monitoring using tools such as Zabbix. • Manage and troubleshoot Windows Server environments, Linux distributions (Ubuntu, RHEL, CentOS), virtualization platforms (VMware, Hyper-V, KVM), and cloud environments (Azure, AWS, GCP). • Monitor and troubleshoot MySQL, PostgreSQL, and MSSQL databases. • Build and maintain automation scripts using Bash, PowerShell, or Python.
🎯 Requirements
• 3+ years of experience in a NOC, MSP, or IT operations environment. • Experience working in a 24/7 NOC or MSP environment is required. • Strong experience with monitoring tools such as Zabbix (or similar). • Solid expertise in Windows Server (Active Directory, DNS, DHCP) and Linux administration (CLI, networking, logs). • Experience with database troubleshooting and networking fundamentals (TCP/IP, routing, firewalls). • Familiarity with cloud platforms (Azure preferred) and virtualization technologies. • Strong troubleshooting and analytical thinking. • Ability to handle high-pressure incidents and manage multiple concurrent tickets. • Understanding of ITIL practices including Incident, Problem, and Change Management. • Hands-on experience with at least one of the following: Python, PowerShell, or Bash. • Experience integrating tools via APIs is a strong plus. • Nice-to-Have: Experience with container platforms (Docker, Kubernetes), CI/CD pipelines, and Infrastructure as Code (Terraform).
🏖️ Benefits
• Competitive salary based on experience and qualifications
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