Platform Operations Engineer

Job not on LinkedIn

🔥 4 minutes ago

🇷🇸 Serbia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏗️ Platform Engineer

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aiphoria

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

📦 Logistics

📣 Marketing

💰 $34M Series A - Aiphoria on 2025-07

Consulting • Logistics • Marketing

Aiphoria is a provider of AI-driven virtual employees and a proprietary platform that automates multi-channel customer-facing and back-office tasks. Its Aiphoria Pros are multilingual, multi-modal agents (voice, chat, email, calls) that handle support, sales, collections, legal, HR and marketing workflows for enterprise customers in industries such as banking, telecom and e‑commerce. The company offers cloud and on‑prem deployments, analytics and open-architecture integrations to reduce human labor, improve response times and boost customer satisfaction.

📋 Description

• Receive and process requests via Telegram, Slack, and email • Clarify the nature of issues and gather details from users • Identify which component or service an incident relates to • Own incidents end-to-end from detection through resolution • Keep stakeholders updated throughout incident resolution • Perform basic infrastructure troubleshooting involving logs, service status, and configurations • Execute deterministic runbook actions such as restarting services and testing recovery • Escalate to L2/L3 DevOps and developers with prepared context • Create tickets and bug reports in the tracker • Collaborate on runbooks and knowledge base entries for recurring issues

🎯 Requirements

• Experience working with monitoring and logging systems • Ability to read and analyze logs (Grafana, Kibana, Loki) • Basic issue localization (network, DNS, service connectivity) • Basic understanding of Kubernetes: kubectl logs, kubectl describe, kubectl get • Understanding of application configuration: Helm values, ConfigMaps, environment variables • Infrastructure-level troubleshooting (service availability, node status, resources) • Background in QA/tech support • Experience with Helm is a plus • Familiarity with CI/CD pipelines is a plus • Understanding of microservices architecture is a plus • Willingness to work night shifts covering European hours • Candidates based near the EST timezone are preferred

🏖️ Benefits

• 21 vacation days + public holidays + 5 sick days • Private English lessons via Preply • Fully remote across Europe • Fast career progression • Startup pace with enterprise stability • Cutting-edge tech stack • Real ownership and direct impact of work