Airalo
Telecommunications • Technology • Travel
Airalo is the world's first eSIM store that provides digital SIM cards (eSIMs) to travelers in over 200 countries and regions globally. The company offers an innovative solution to avoid high roaming charges by allowing users to purchase and activate eSIMs via its app, ensuring instant connectivity without the need for physical SIM cards. Airalo caters to various travelers by providing local, regional, and global eSIMs with transparent, prepaid pricing plans, supported by 24/7 customer service. The platform also supports partnership through APIs and offers incentives such as referral credits. Airalo represents a modern approach to global mobile connectivity, making it an essential tool for frequent travelers.
51 - 200 employees
📡 Telecommunications
User Support Specialist, L2
Job not on LinkedIn
November 4
Airalo
Telecommunications • Technology • Travel
Airalo is the world's first eSIM store that provides digital SIM cards (eSIMs) to travelers in over 200 countries and regions globally. The company offers an innovative solution to avoid high roaming charges by allowing users to purchase and activate eSIMs via its app, ensuring instant connectivity without the need for physical SIM cards. Airalo caters to various travelers by providing local, regional, and global eSIMs with transparent, prepaid pricing plans, supported by 24/7 customer service. The platform also supports partnership through APIs and offers incentives such as referral credits. Airalo represents a modern approach to global mobile connectivity, making it an essential tool for frequent travelers.
51 - 200 employees
📡 Telecommunications
📋 Description
• Ensure Airalo provides excellent service standards and maintains high customer satisfaction. • Assist our Level 1 team with decision-making, purchasing, installation, usage, troubleshooting, maintenance, and disposal stages of products. • Become an expert in Airalo to provide outstanding support to users and the Level 1 team. • Follow customer service procedures and implement support guidelines. • Set and keep customer satisfaction goals.
🎯 Requirements
• A minimum of 3 years of proven experience in a high-volume Customer Support, Technical Support, or Tier 2 Escalation role. • Advanced proficiency in customer service software (e.g., Zendesk, Intercom), Google Workspace, and data/analytics tools. • Strong analytical, deductive reasoning, and systems thinking capabilities to dissect complex technical problems and propose scalable solutions. • Excellent written and verbal communication skills; a clear, concise, and articulate interlocutor. • Demonstrated self-discipline, ability to manage multiple priorities, and a proactive work ethic without requiring micromanagement. • Cognizant, tolerant, and welcoming of vulnerabilities and cultural differences; committed to being authentic, honest, positive, and kind.
🏖️ Benefits
• Health Insurance • work-from-anywhere stipend • annual wellness & learning credits • annual all-expenses-paid company retreat in a gorgeous destination & other benefits
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