Host Communications Channels Lead

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $132k - $155k / year

⏰ Full Time

🟠 Senior

🗣️ Communications

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

B2C • eCommerce • Hospitality

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Build, QA, and deploy content, managing scheduling and audience segmentation to ensure accurate and timely delivery. • Own end-to-end technical development and execution of email campaign operations, from intake through send, ensuring accuracy and alignment with standards. • Configure and publish in-app messaging using reusable modules and personalization tools to deliver targeted host communications. • Maintain content standards, taxonomy, and workflows to ensure consistency, scalability, and quality. Partner with global teams to localize and manage content at scale. • Develop and maintain documentation and best practices to support internal teams and content creators in using content management systems effectively. • Contribute requirements and operational feedback to inform the development of scalable features that align with business goals. Support feature development by BizTech, MarTech, and Engineering with operational expertise and testing support. • Monitor channel performance through data and insights, flagging opportunities to optimize user experience and support community-building initiatives. • Collaborate with Learning and UX teams to ensure modules are intuitive, engaging, and adaptable to evolving Host needs. • Share and suggest emerging tools and contribute ideas to improve channel operations to expand our impact on the host community. • Manage comprehensive campaign operations and execution across multiple simultaneous releases, maintaining high standards for precision, efficiency, and brand alignment.

🎯 Requirements

• 5+ years of hands-on content management in large-scale digital platforms, including managing, delivering, and optimizing content to create seamless user experiences • Experience analyzing and improving publishing workflows and campaign operations • Experience working cross-functionally with product, engineering, design, and data teams • Confidence partnering with engineers to resolve bugs and improve platform performance • Outstanding technical communication skills and a working knowledge of product development • Comfortable gathering and interpreting data, user insights, and product analytics to inform operational decisions and recommendations • Capable of writing clear, comprehensive technical briefs that align platform goals across product, design, and engineering teams

🏖️ Benefits

• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.