
5001 - 10000 employees
Founded 2007
✈️ Travel
📦 Logistics
🛍️ eCommerce
💰 Post-IPO Equity on 2020-12
Travel • Logistics • eCommerce
Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.
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5001 - 10000 employees
Founded 2007
✈️ Travel
📦 Logistics
🛍️ eCommerce
💰 Post-IPO Equity on 2020-12
Travel • Logistics • eCommerce
Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.
• Manage the ticket queue, prioritizing and resolving requests while identifying recurring categories to automate or deflect • Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time • Build and maintain monitoring dashboards using Tableau, Superset, and Grafana to track service health, availability, and data quality • Use AI-assisted tools such as Claude and Copilot for triage, root-cause analysis, scripting, and documentation • Write and maintain Python, Go, JavaScript, TypeScript, and Bash code to automate operational workflows • Prototype agentic workflows and embed AI into runbooks and diagnostics • Partner with global stakeholder teams to drive issues to resolution
• 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch) • 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS) • Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto) • Experience with Infrastructure as Code • Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud • Comfort working in ticket/workflow-driven environments using Jira and Confluence • Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus
• Occasional work at an Airbnb office or attendance at offsites, as agreed with your manager • Reasonable accommodations throughout the recruitment process for applicants with disabilities
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