Manager – Operations, Trade Operations, Exports

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Responsible for end to end management of Exports and related sub products and communications according to Bank internal policies, SOPs and ICC guidelines • Provide advice and consultation to commercial customers on Export Finance, Export Payments, Document Checking, Letter of Credit Advising/Confirmation/Transfer, Collections and Risk Participation • Advise the Product Development Team on Trade Finance activities in accordance with international practices, ICC publications, OPM, APPM, and local rules and regulations • Ensure procedures comply with Bank Policy and Guidelines • Review customer complaints and take immediate action to resolve them • Ensure MBOs are achieved on time • Exercise due diligence in checking applications, especially for Priority Customers, high-value transactions, and back-to-back or red clause letters of credit • Ensure SLA adherence and processing according to SOP/OPMs, UCP/ISBP, and approved Product Programs; ensure charge recovery follows current guidelines • Perform sanction checking of relevant parties in documents and checks related to TBML • Handle Commodity Trade Operations documents • Ensure no unattended reconciliation entries remain pending in Nostro or internal accounts daily • Ensure cross-skilling of the entire team in at least two additional products • Take corrective and preventive action based on customer complaints, operations errors, and quality/RCSA analysis • Recommend changes to SOP, OPM and ADM to improve service levels without compromising controls • Recommend training and workshops to address knowledge gaps and embed ownership of resolution • Escalate errors, customer complaints, service defects and issues raised by counterparties, ensuring appropriate system recording • Share responsibility with senior colleagues and work as part of the team

🎯 Requirements

• Graduate with thorough and in depth understanding of Trade Finance products and functions • CDCS/CITF/CTFP certified • Thorough understanding of Swift, Trade Finance and Financial Operating Systems • General Banking knowledge • A Minimum of 9-12 years’ experience in Trade Finance • Strong Communications and interpersonal skills • Proficiency in MS Office (Word/Excel/PPT) • Attentive to details, strong analytical skills and interpersonal skills • Able to work under pressure, excellent organizational skills and good team player