Senior Manager, Market Management – AMER

🕒 May 18

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $196k - $245k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

B2C • eCommerce • Hospitality

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Represent your region & team – Consistently track, develop & present your region’s wins, worries and blockers to cross-functional stakeholders & leadership, with a strong POV. Proactively lead the solution for any blockers for cross-functional teams to consider. Triage & represent team & host needs to achieve quarterly & annual objectives & KPIs. • Lead Regional Growth: Leads a regionally distributed team of territory or market-based Supply Managers that work daily to retain Experience Hosts and expand Host availability on the platform, leading to GMV growth in-market. • Portfolio Optimization: Delivers the right mix of Experience supply, in the right markets, at the right quality levels and the right pricing across all tiers of Experiences. • Optimization & Retention Leadership – Set the tone, pace & strategy for account management in your region. Arm, motivate & enable the team to orient hosts through their first 6-12 months on-platform, ensuring that the team is equipped to coach hosts with technical, optimization and growth best practices (e.g. pricing, run-of-show). Be accountable for regional optimization & retention KPIs. • Communication & Collaboration – Provide regular project and regional updates & actionable feedback to cross-functional leads. Size issues & collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve. • Tracking & Reporting – Develop data & tracking systems for your region. Ensure 100% accurate data hygiene across all tooling and leadership updates. Report out on both positive & negative performance trends, with a solution-oriented mindset. Ensure that the team stays up-to-date on best-practices, tooling updates & team trainings. • Quality & Alignment to Brand Vision – Ensure that your region’s sourced supply meets the quality bar to deliver against the Experiences vision. Align your region’s leads with taste and quality measures set forth by cross-functional stakeholders.

🎯 Requirements

• Over 12 years of global field operations experience, including 5+ years managing high-performing teams in fast-scaling, matrixed environments across multiple continents. • Bachelor's degree or equivalent experience in related fields. • Experience managing small to mid-sized regional teams. • Deep knowledge of what is happening in your region as it relates to travel, entertainment, pop culture, art, food & beverage and other hospitality trends. • Proven track record of innovative problem-solving and a proactive approach to identifying and capitalizing on new opportunities. • Skilled in delivering for cross-functional teams, and fostering trust across creative, technical, and business disciplines. • Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable). • Accountability for results – with a proven ability to deliver against KPIs & business targets. • Demonstrated ability to thrive in ambiguity, pivot quickly, and be motivated by changing circumstances, consistently acting as a self-starter.

🏖️ Benefits

• bonus • equity • benefits • Employee Travel Credits