Senior Release Manager, CS Platform

🕒 May 26

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

B2C • eCommerce • Hospitality

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Serve as the primary liaison between Platform Management, Technical Program Management, Engineering, Testing, and Operations ensuring clear, consistent communication and shared alignment across all workstreams for each release. • Maintain accurate source-of-truth trackers and documentation so every stakeholder has what they need, when they need it • Create and maintain release management best practices. • Define, track, and report on key release health and operational metrics ensuring releases are delivered on schedule and meet defined success criteria. • Surface issues, risks, and regional nuances before launch, and rally cross-functional partners to diagnose, escalate, and resolve issues. • Work independently alongside stakeholders and cross-functional leadership maintaining rigorous oversight of release readiness and proactively mitigating blockers. • Facilitate the official go/no-go decisions owning the acceptance criteria and process to greenlight each release. • Partner with Operations/Training to ensure agents are prepared for new tooling. • Own post-launch monitoring and retrospectives by tracking adoption, surfacing issues post-release, and running retrospectives to drive improvements

🎯 Requirements

• 7+ years of experience in technical program management, program management, release management or product operations roles with a proven track record of success • Proven experience leading cross-functional product releases with executive visibility • Exceptional communication skills, verbal, written and presentation, to all levels of an organization • Strong problem-solving and analytical skills • Understanding of best practice product release processes, experience working with engineering teams • Proficiency in virtual collaboration and project management tools like Asana, Jira, and Airtable • Strategic thinking and organizational skills, with the ability to work collaboratively and cross-functionally across teams • Hands-on, working knowledge of software product development life-cycle and methodologies. Specific experience with Agile is preferred. • Naturally accountable and responsible: Self-starter, self-motivated, focused, and self-sufficient • Strong strategic judgment: an ability to interpret organizational goals and translate them into planning activities • Ability to manage multiple, competing priorities simultaneously, in a fast-paced environment • Champion for continuous improvement • Experience working collaboratively with cross functional teams.

🏖️ Benefits

• our job titles may span more than one career level • base pay is dependent upon many factors such as: training, transferable skills, work experience, business needs and market demands • role may also be eligible for bonus, equity, benefits, and Employee Travel Credits