Forward Deployed Engineer

3 days ago

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Aircall

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Telecommunications • SaaS • Enterprise

Aircall is a leading provider of cloud-based call center software, designed to streamline business phone communications for companies of all sizes. With innovative features like AI-powered conversation intelligence, smart call routing, and seamless integration with over 100 applications including major CRMs like Salesforce and HubSpot, Aircall enhances team productivity and customer interaction. The platform supports VoIP technology for virtual call center operations, eliminating the need for hardware and allowing for remote work. Trusted by over 19,000 companies worldwide, Aircall caters to various industries such as education, finance, and healthcare, offering a reliable and scalable solution for modern customer communication needs.

501 - 1000 employees

Founded 2014

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2022-02

📋 Description

• Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture. • Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors. • Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements. • Configure and optimize the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics. • Manage complex, cross-functional deployments — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope. • Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent. • Champion continuous learning and enablement — train peers, run internal workshops, and document best practices to raise the technical bar across the team. • Run global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team. • Collaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking. • Own regional top-line targets for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas. • Act as an internal product owner within the GTM function—defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform. • Collaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings. • Drive internal and external product education, including enablement for System Integrators (SIs) and channel partners. • Maintain deep awareness of AI and CX industry trends, ensuring Aircall’s positioning remains competitive and insights continuously feed back into product and GTM strategies.

🎯 Requirements

• 5–8 years in technical consulting, solutions engineering, or integration-focused project management. • Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) — able to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers. • Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce). • Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring. • Proven ability to lead cross-functional projects, working with Engineering, Product, and Customer Success to deliver scalable outcomes. • Excellent communication and stakeholder management skills, translating between technical and business audiences. • A growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability. • Nice-to-haves: • Experience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT). • Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake). • Exposure to scripting (JavaScript/Python) for light customization and debugging.

🏖️ Benefits

• 🚀 Key moment to join Aircall in terms of growth and opportunities • 💆‍♀️ Our people matter, work-life balance is important at Aircall • 📚 Fast-learning environment, entrepreneurial and strong team spirit • 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset • 💶 Competitive salary package & benefits