Field Service Technician

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🕒 4 days ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

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AirClean Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1992

🏥 Healthcare

🏭 Manufacturing

☁️ SaaS

Healthcare • Manufacturing • SaaS

AirClean Systems is a manufacturer of laboratory air management equipment. AirClean offers hoods, workstations, and enclosures including biological safety cabinets, ductless fume hoods, laminar flow hoods, PCR workstations, medical and forensic containment, powder containment, free-standing and custom enclosures, and accessories. The company emphasizes eco-friendly air purification technologies, real-time filter and airflow monitoring, advanced filtration and gas detection, and products for operator protection, process protection, and clean ISO 5 environments. Founded in 1992, it serves labs, medical, public health, emergency response, and industrial customers with products such as Endeavour ductless fume hoods, Polypropylene laminar flow clean benches, and PCR workstations, plus services like filter replacement and product support.

📋 Description

• Serve as the primary on-site representative of CS Medical, delivering a professional, responsive, and customer-first experience • Build strong relationships with hospital and clinical staff through clear communication, reliability, and technical expertise • Respond to customer needs with care and understanding, ensuring minimal disruption to their operations • Perform installation, validation, maintenance, and repair of customer-owned equipment across the U.S. • Troubleshoot and resolve technical issues via phone, email, and in-person visits • Ensure all equipment is operating safely and in compliance with company and regulatory standards • Complete all service documentation accurately and completely; including service reports, final acceptance testing, training competency/records, and performance checks • Ensure documentation is submitted same-day as the on-site visit • Maintain organized and accurate records in the Service Department’s central systems • Maintain accurate inventory of company-owned tools, equipment, and spare parts • Track and report usage, replenishment needs, and discrepancies • Support service quality initiatives and customer satisfaction goals • Provide valuable feedback from the field to improve products, service processes, and customer experience

🎯 Requirements

• High school diploma or equivalent • 1–3 years of experience in a technical or medical device service environment (or equivalent) • Strong communication skills (verbal and written) with a customer-first mindset • High level of computer proficiency (MS Office, ERP systems) • Proven ability to manage documentation with speed and accuracy • Strong attention to detail and organizational skills • Valid driver’s license with a clean driving record • Associates Degree in related field or equivalent (Preferred) • Experience working in hospital, clinical, or repair environments (Preferred)

🏖️ Benefits

• Compensation package includes health insurance • dental insurance • vision insurance • life insurance and Teladoc following an introductory period • 401K plan with employer contribution • paid time off • paid holidays