Product Support Specialist – Adapt, LATAM & Caribbean

Job not on LinkedIn

🔥 13 minutes ago

💃 Latin America – Remote

💵 $26k - $33k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AirDNA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

AirDNA is a platform that provides comprehensive short-term rental data and analytics to assist investors and property managers in optimizing their rental property revenue. By analyzing data from sources like Airbnb and Vrbo across millions of properties globally, AirDNA delivers actionable insights, market projections, and performance analytics. Their tools support a range of users, from individual hosts to large enterprises, offering APIs for custom integration and a robust Property Performance Dashboard for managing multiple properties. With AirDNA, users can make informed investment decisions by exploring market trends, revenue optimization strategies, and investment opportunities, positioning themselves successfully in the short-term rental market.

📋 Description

• Own technical escalations end to end and drive them to resolution • Diagnose pricing and synchronization issues by reproducing problems, forming hypotheses, and isolating causes • Use SQL, logs, analytics reports, and existing code to investigate backend data • Explain Adapt pricing-engine behavior to hosts in plain language, screen recordings, or calls • Create help-center articles, in-app guidance, and content for the Adapt AI agent • Share weekly escalation themes with Product and follow fixes through release • Identify at-risk accounts and involve Revenue Management • Create SOPs, macros, and escalation paths for the new support pod

🎯 Requirements

• 2+ years in technical support, SaaS product support, or another analytical, customer-facing role • SQL proficiency; ability to write queries against a live database • Working knowledge of Python; comfortable reading existing code and working with datasets • Hands-on experience with APIs and log analysis • Strong quantitative reasoning • Structured problem-solving; ability to form testable hypotheses • Ability to translate technical concepts into plain language for non-technical hosts • Excellent verbal and written English • Composure with frustrated customers and honesty to own mistakes without over-promising • Follow-through and ability to close loops independently • Willingness to work hours overlapping US Eastern and European business time • Bonus: familiarity with webhooks, Intercom or Zendesk, short-term rental pricing or property management tools, hospitality or revenue management, or AI automation

🏖️ Benefits

• Competitive salary • Eligible for annual bonus • Take time off when you need it • Continuing education stipend • Individual growth plan to progress in the role • Talented international team and a vibrant work environment • Language lessons with Yolk Academy (GR-SP-IT-FR) • Fully remote work from anywhere in Latin America or the Caribbean • A ground-floor seat on a brand-new pod, with real ownership from day one