Customer Support Representative

Job not on LinkedIn

🕒 September 22

💃 Latin America – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prometeo Talent

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

Prometeo Talent is a talent recruitment and job-matching platform focused on Latin America and remote roles. The website lists job openings across LATAM and provides candidate and employee portals, enabling companies and jobseekers to connect and manage applications. It is presented as a careers site (built with Teamtailor) and functions as HR technology to support hiring and employer branding.

📋 Description

• Answer inbound customer calls in a professional, courteous, and timely manner • Resolve questions related to permit status, document uploads, account setup, and billing • Use critical thinking to determine the best resolution when situations fall outside existing processes • Take ownership of customer issues through resolution, escalating when necessary • Follow up with customers via phone or email to confirm issues are resolved • Log all interactions accurately in the CRM system • Maintain a thorough working knowledge of the platform and permitting workflows • Quickly learn and navigate SaaS platforms, CRM tools, and spreadsheets as part of daily work • Meet or exceed performance metrics including call volume, first-call resolution, and customer satisfaction scores • Identify recurring issues, inefficiencies, and improvement opportunities • Communicate insights and suggestions to product and operations teams

🎯 Requirements

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English • Full fluency in English, both spoken and written • Proficiency in Microsoft Excel and confidence working with spreadsheets • Reliable high-speed internet connection suitable for full-time remote work and video calls • Reliable laptop capable of running multiple browser-based applications at once; desktop computers are not accepted • Working webcam for meetings and training • Quiet, professional, and distraction-free home workspace • Previous experience with GoHighLevel, HubSpot, or similar CRM platforms preferred • Experience identifying process improvements or contributing to operational improvements in a previous role preferred

🏖️ Benefits

• Competitive full-time compensation based on experience • Fully remote role with flexible scheduling options • Structured onboarding and ongoing product training • A supportive team culture where ideas and initiative are encouraged • Clear opportunities for growth within the company

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