DRUM
51 - 200 employees
Founded 2002
📣 Marketing
📱 Media
Marketing • Media
DRUM is a São Paulo–based integrated marketing and media agency that brands itself as "The Rhythm of Growth. " The company's messaging emphasizes connecting creativity, media, data, content, experience and culture into a single coordinated approach rather than isolated ideas. The site copy is in Portuguese and lists an address in Consolação, São Paulo; the footer references Omnicom Media, indicating an affiliation or ownership link. DRUM positions itself as a full-service creative/media partner for brands seeking synchronized marketing and growth.
Customer Support Agent
Job not on LinkedIn
🔥 0 minutes ago
💃 Latin America – Remote
💵 $1k - $1.4k / month
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
DRUM
51 - 200 employees
Founded 2002
📣 Marketing
📱 Media
Marketing • Media
DRUM is a São Paulo–based integrated marketing and media agency that brands itself as "The Rhythm of Growth. " The company's messaging emphasizes connecting creativity, media, data, content, experience and culture into a single coordinated approach rather than isolated ideas. The site copy is in Portuguese and lists an address in Consolação, São Paulo; the footer references Omnicom Media, indicating an affiliation or ownership link. DRUM positions itself as a full-service creative/media partner for brands seeking synchronized marketing and growth.
📋 Description
• Answer customer emails and chats about order status, returns, product questions, and tuning issues • Handle chargebacks and disputes with evidence and process • Work inside Intercom, Shopify, Slack, and Notion • Spot problems before they grow and flag them to the CS Manager • Help maintain world-class response times through Q4 volume
🎯 Requirements
• 2+ years in customer support, with at least 1.5 years at one company • Experience handling high ticket volume (100+ per day) • Hands-on chargeback/dispute experience • Excellent written English • At least one of: Intercom, Zendesk, Gorgias • Shopify experience is a plus • Physical product / e-commerce background preferred • Based in Latin America • Available on US hours
🏖️ Benefits
• $1,000–1,400 USD per month, based on experience • 13th salary • Q4 performance bonuses (on top of 13th salary) • Paid holidays and national holidays off • Fully remote with a flexible schedule • A fast-moving team and a real path: our CS agents grow into senior and lead roles as we scale
Apply NowSimilar Jobs
🕒 August 7
Customer support specialist helping corporate housing and property management operators use an AI-powered SaaS platform. Troubleshooting issues, onboarding customers, delivering training, and improving documentation and data workflows.
🕒 August 4
Customer Service Representative supporting Rebag’s luxury resale e-commerce customers across Latin America. Handling phone, email, and live-chat inquiries while researching issues and coordinating solutions with retail teams.
💃 Latin America – Remote
💰 $33M Series E on 2021-12
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🕒 July 28
Accounting Support Specialist at Turnkey Housing supporting financial operations and maintaining accurate records. Collaborating with finance and operations teams in a fully remote role.
🕒 July 25
Customer Experience Agent at Tiendamia providing remote customer support through phone and chat. Resolve issues, improve procedures, and maintain a positive work environment.
🕒 June 30
Client Support Specialist managing client communications and order processing for a meal solution company. Working remotely to maintain customer accounts and resolve operational issues.
