Customer Support Agent

Job not on LinkedIn

🕒 August 16

💃 Latin America – Remote

💵 $1k - $1.4k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

DRUM

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

📣 Marketing

📱 Media

Marketing • Media

DRUM is a São Paulo–based integrated marketing and media agency that brands itself as "The Rhythm of Growth. " The company's messaging emphasizes connecting creativity, media, data, content, experience and culture into a single coordinated approach rather than isolated ideas. The site copy is in Portuguese and lists an address in Consolação, São Paulo; the footer references Omnicom Media, indicating an affiliation or ownership link. DRUM positions itself as a full-service creative/media partner for brands seeking synchronized marketing and growth.

📋 Description

• Answer customer emails and chats about order status, returns, product questions, and tuning issues • Handle chargebacks and disputes with evidence and process • Work inside Intercom, Shopify, Slack, and Notion • Spot problems before they grow and flag them to the CS Manager • Help maintain world-class response times through Q4 volume

🎯 Requirements

• 2+ years in customer support, with at least 1.5 years at one company • Experience handling high ticket volume (100+ per day) • Hands-on chargeback/dispute experience • Excellent written English • At least one of: Intercom, Zendesk, Gorgias • Shopify experience is a plus • Physical product / e-commerce background preferred • Based in Latin America • Available on US hours

🏖️ Benefits

• $1,000–1,400 USD per month, based on experience • 13th salary • Q4 performance bonuses (on top of 13th salary) • Paid holidays and national holidays off • Fully remote with a flexible schedule • A fast-moving team and a real path: our CS agents grow into senior and lead roles as we scale