Customer Support Specialist

🕒 May 12

💃 Latin America – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 75%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NIR-YU

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

NIR-YU is a company dedicated to empowering small and medium enterprises (SMEs) by providing tailored nearshore staffing solutions. They focus on strategic recruitment of skilled nearshore professionals, offering cost-plus pricing for transparency and affordability. Their services include staff augmentation, staff leasing, talent acquisition, and employer of record (EoR), aimed at helping SMEs gain access to a skilled workforce from Latin America. By facilitating the hiring of remote talent and ensuring compliance with local regulations, NIR-YU allows businesses to enhance their teams with English-speaking professionals, optimize costs, and focus on growth strategies without the burden of setting up foreign entities.

📋 Description

• Deliver thoughtful, outcome-focused support that prioritizes customer success over ticket volume • Troubleshoot issues across Zendesk, APIs, integrations, and messaging workflows • Support customers using telecom/CPaaS tools, including 10DLC, A2P messaging, and carrier-related processes • Collaborate with product and engineering teams to surface trends, escalate issues, and improve the customer experience • Contribute to building and refining automated support workflows, leveraging AI and internal tooling • Maintain clear, proactive communication with customers and internal teams

🎯 Requirements

• 2–4 years in a customer support or technical support role, ideally in a SaaS startup environment • Strong Zendesk proficiency • Background in telecom or CPaaS (10DLC, A2P, carrier operations) strongly preferred • Comfort diagnosing API, integration, and workflow issues • Curiosity about AI, automation, and support tooling; experience with automated workflows is a plus • A proactive, service-oriented mindset - technically curious, communicative, and genuinely motivated to help customers succeed