Customer Support Representative

🕒 August 21

💃 Latin America – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atomic - Remote Jobs

WebsiteLinkedInAll Job Openings

1 - 10 employees

📣 Marketing

📦 Logistics

✈️ Travel

Marketing • Logistics • Travel

Atomic - Remote Jobs is a recruitment platform that connects tech professionals in Latin America and Canada with remote career opportunities at startups and established companies worldwide. It operates a remote job board and offers personalized candidate support and matching, focusing on roles in engineering, design, marketing, and operations while emphasizing transparency, long-term career fit, and remote-first work arrangements.

📋 Description

• Answer support tickets from travelers and park operators across chat, email, and phone • Triage each ticket against the team's playbooks and resolve what's within your scope • Escalate payment, booking, or account issues that need a lead's judgment • Use AI tools to draft responses faster and keep documentation current • Log recurring issues so the team can address root causes • Keep ticket notes and macros accurate • Meet response and resolution targets during your shift • Propose workflows, automations, and metrics for sample scenarios during the short challenge • Report to the Customer Support & Operations Lead

🎯 Requirements

• 1-3 years in customer support or a similar customer-facing role • Strong written English, clear enough for U.S.-based travelers and operators • Comfortable handling a high volume of tickets without losing accuracy on payment or booking details • Calm, clear communication when a traveler's trip is on the line • Comfortable using AI tools to speed up repetitive parts of the job • Basic troubleshooting instincts, digging into an issue before escalating it • Reliable schedule adherence and follow-through on open tickets • Experience in travel, hospitality, or marketplace support • Familiarity with booking or payment platforms • Background writing macros or contributing to support documentation • Experience working in a startup or software environment • Open to candidates across LATAM • Work aligned with U.S. business hours (overlap required)

🏖️ Benefits

• Fully remote contractor role • 20 days PTO + U.S. holidays • Work aligned with U.S. business hours (overlap required) • Room to grow as the team scales • Remote career opportunities at innovative startups worldwide