Customer Support Tier 1

🔥 15 hours ago

💃 Latin America – Remote

💵 $500 - $1.2k / month

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Synergy Beam Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Synergy Beam Solutions is an IT services and solutions firm that designs, implements, integrates, and maintains business information systems for SMBs and enterprises. The company provides IP telephony and call center platforms, data center consulting, cloud architecture and migration, business continuity planning, and cybersecurity consulting, offering custom-tailored, long-term B2B engagements.

📋 Description

• Serve as the primary point of contact (L1) for business and communication application users • Deliver timely and professional customer support • Troubleshoot, reproduce, and document customer issues end-to-end within the ticketing system • Identify and report recurring technical issues • Contribute insights to reduce future problems and enhance product stability • Maintain and expand the internal Knowledge Base • Refine IT process templates for better team efficiency • Translate complex technical issues into clear, actionable customer updates • Ensure swift incident resolution

🎯 Requirements

• At least 1 year in a dedicated Technical Support, Helpdesk, or IT role • Proven ability to troubleshoot application workflows, understand business logic, and utilize tools like Google Chrome Developer Tools • Exceptional customer communication skills (written and verbal) • Professional working proficiency in English (B2/Upper-Intermediate or higher) • Highly reliable, organized, and detail-oriented • Flexibility to cover shifts needed to support the LATAM client base • Familiarity with monitoring and logging tools such as Prometheus, Grafana, Kibana, or the ELK stack • Basic understanding of Jira, SQL, HTTP/API fundamentals, or VoIP systems • Experience with Kubernetes or general containerized environments