Customer Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

💃 Latin America – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jobsity

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Jobsity is a nearshore IT staffing and BPO services company that provides pre-vetted, dedicated software developers and support staff across the software development lifecycle. They deliver end-to-end hiring solutions—handling recruitment, onboarding, payroll, equipment, and employment law—while matching talent in overlapping time zones from 20+ Latin American countries to act as extensions of client teams.

📋 Description

• Support customers primarily through chat and email, with occasional calls when needed • Troubleshoot software and product-related customer issues • Investigate whether issues relate to the Cloud Campaign platform, a third-party integration, or user configuration • Ask effective diagnostic questions and gather the right information before escalating • Guide customers through product features, workflows, configurations, and best practices • Create and maintain FAQs, troubleshooting guides, user documentation, bug reports, and feature requests • Identify recurring support issues and improve documentation or find automation opportunities • Assist customers with established white-labeling and software configuration processes • Collaborate with Account Owners and internal teams when additional support is required • Keep customers informed and follow up on unresolved issues or reported bugs

🎯 Requirements

• 1+ year of professional Customer Support experience • Previous experience supporting a SaaS or software product is required • Experience interacting directly with customers through chat and/or email • Hands-on experience troubleshooting software or product-related issues • Ability to investigate problems independently before escalating them • Strong technical aptitude and curiosity about how software works • Excellent verbal and written English • Ability to explain technical concepts clearly and simply • Strong customer-service mindset, ownership, critical thinking, and attention to detail • Ability to work independently in a fast-paced remote environment • Coding and developer experience are not required • Nice to have: experience with Zendesk • Nice to have: experience with Confluence • Nice to have: experience with knowledge-base or documentation platforms • Nice to have: experience with software integrations or third-party platforms • Nice to have: experience with SaaS configuration processes

🏖️ Benefits

• Fully remote work arrangement • Full-time engagement, 40 hours per week