Customer Service Representative

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Rebag

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 $33M Series E on 2021-12

Rebag, the ultimate destination for buying and selling the most coveted designer handbags, watches, jewelry, and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.

📋 Description

• Answer all incoming customer service phone calls and emails in a timely manner • Live chat with customers as requests come in • Build relationships and engage with customers • Identify customers’ needs – this includes but is not limited to clarifying customer information, order information, research & investigate customer issues and provide solutions/alternatives. • Act as a liaison between headquarters and different retail departments.

🎯 Requirements

• At least 1 year of previous customer service experience in a rapidly changing environment - retail or eCommerce environment is ideal • Process-oriented and high attention to detail, with a strong ability to prioritize tasks. • Perfect English in both verbal and written communications • Previous experience handling customers in English • Manage large amounts of incoming phone calls • Strong communication skills with the ability to problem-solve under pressure. • Startup minded, positive, and a hands-on attitude. • Ability to multi-task in a fast-paced entrepreneurial environment. • Experience in Google Suite, Zendesk and Shopify are a plus

🏖️ Benefits

• A team that believes in the mission and works hard to make the impossible possible • Individuals who generate ideas to evolve the business. • An environment that strives in working efficient and respects your off-time to recharge for the next day. • Exponential amount of growth in the future