Customer Service Representative

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Rebag

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🛍️ eCommerce

🛒 Retail

💰 $33M Series E on 2021-12

Logistics • eCommerce • Retail

Rebag is the ultimate destination for buying and selling the most coveted designer handbags, watches, jewelry, and accessories, focusing on reimagining luxury in the secondary market. This e-commerce company offers a unique business model that prioritizes the seller, providing upfront payment and a smooth, clutter-free resale experience. Founded in 2014, Rebag operates both online and in retail locations in Los Angeles, New York, and Miami, catering to consumers seeking sustainable and affordable luxury ownership. The company has been recognized for its innovation and backed by notable venture capital investors.

📋 Description

• Answer all incoming customer service phone calls and emails in a timely manner • Live chat with customers as requests come in • Build relationships and engage with customers • Identify customers’ needs by clarifying customer and order information, researching and investigating issues, and providing solutions or alternatives • Act as a liaison between headquarters and different retail departments • Provide support to new and existing customers while maintaining excellent service • Work cross-functionally with different organizational teams to drive the business of Rebag.com and other platforms

🎯 Requirements

• At least 1 year of previous customer service experience in a rapidly changing environment; retail or eCommerce experience is ideal • Process-oriented with high attention to detail and ability to prioritize tasks • Perfect English in verbal and written communications • Previous experience handling customers in English • Ability to manage large amounts of incoming phone calls • Strong communication skills and ability to problem-solve under pressure • Startup-minded, positive, hands-on attitude • Ability to multitask in a fast-paced entrepreneurial environment • Resume must be in English • Experience in Google Suite, Zendesk, and Shopify is a plus

🏖️ Benefits

• An environment that strives in working efficient and respects your off-time to recharge for the next day • Exponential amount of growth in the future • A team that believes in the mission and works hard to make the impossible possible • Individuals who generate ideas to evolve the business