Billing Support Specialist

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🔥 1 hour ago

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HireBoost

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

HireBoost is a recruitment platform that helps companies enhance their remote teams by hiring top talent in Latin America. By leveraging a network of highly qualified professionals, HireBoost enables businesses to save on operational costs and improves the hiring experience for both candidates and clients. The platform focuses on facilitating smooth collaboration and communication, ensuring that companies can connect with professionals who meet their technical and cultural needs while also providing a great candidate experience.

📋 Description

• Own the full payment recovery process by monitoring dunning queues, managing member outreach via HubSpot and Slack, and driving payment resolution • Interpret Stripe and Chargebee decline codes to determine the right recovery action at each stage • Manage payment retries and card updates directly in Chargebee and Stripe, keeping payment records clean and accurate • Handle inbound billing tickets end-to-end, including refunds, incorrect charges, access questions, and payment method updates • Process refunds and manage chargeback responses within policy, escalating to Finance when necessary • Track and report on saved members, failed recoveries, and recurring failure patterns to improve recovery rates • Work with Finance and Member Support to surface systemic billing issues and build documentation for tier-one billing questions

🎯 Requirements

• 2+ years in a billing support, accounts receivable, payment operations, or customer support role with direct billing ownership • Prior experience in a subscription business is preferred • Hands-on operational experience with Chargebee and Stripe or comparable subscription billing platforms • Comfortable using HubSpot or similar CRMs for outreach sequencing • Ability to read and act on payment decline codes, knowing when to retry a card versus request a new payment method • Excellent written communication skills in English • Ability to interact warmly and clearly with executive and C-suite level members • High attention to detail and strong data hygiene instincts • Ability to operate independently in a fast-paced environment while knowing when to escalate issues

🏖️ Benefits

• 100% Remote Work: Work from anywhere in Latin America